IT Field Support Tech 1 WMCG - IT Service Management Delivery

Posted:
8/11/2024, 5:00:00 PM

Location(s):
Georgia, United States ⋅ Augusta, Georgia, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support ⋅ IT & Security

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Position Summary: The IT Field Support Tech is a highly-visible member of the IT team who is knowledgeable of hardware and software support to end users of computers, printers, mobile devices and related peripherals at WMCG Health. Assists with life cycle technology refresh and net new technology provisioning and deployments of end user device technology in healthcare environment. Responsible for tagging technology equipment with asset tags, recording assets, imaging, updating, deploying and surplus of all WMCG Health end user technology. Daily work schedule and location may vary depending on the needs.

Position Requirements: Vocational or technical training or degree: Information Technology and 1 years or more of experience in End User Device Support. Additional years of relevant work experience and/or other specialized training can be used in lieu of minimum education requirement. Skills required: Communication to technical and nontechnical audiences (written and verbal); Technical knowledge software, hardware, network applications, desktop applications, Apple and Microsoft products; Time Management - adheres to deadlines; Customer Service; Ability to analyze, plan and resolve issues.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.