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Job Description:

Position Overview

This position is responsible for front-end technical support to users and is responsible for the installation, configuration and maintenance of computer hardware, software, peripherals and data communication devices.  The Technician I may also coordinate administrative activities of the help desk.

Key Responsibilities

• Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, network, operating system, printing, and Internet access problems.
• Duties include answering the help desk phone, recording the call, first level corrective action, problem escalation to second level when necessary.
• Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices.
• Documentation and record keeping of technology problems and requests, current inventory and maintenance contracts.  Assisting department supervisor in ordering technology hardware and software and processing electronic invoice files.

What is expected of you and others at this level

• Has basic skills in an analytical or scientific method or operational process
• Works within clearly defined standard operations procedures and or scientific methods and adheres to quality guidelines
• Works with close supervision

Minimum Qualifications & Skills

• High School Diploma or GED equivalent required, Associate’s Degree in Information Systems, Computer Science, or related discipline is preferred
• 0-2 years’ relevant experience required

This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols, policies, procedures and consistent with the spirit and philosophy of The Andersons’ Statement of Principles.

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. The Andersons, Inc. is a Drug-Free Workplace. The Andersons, Inc. is an EO employer – M/F/Veteran/Disability/Gender Identity/Sexual Orientation.

Note: The Andersons, Inc. conducts drug, alcohol and/or medical testing of applicants and employees based on type of position. A copy of our testing policy is available by contacting the HR Department at [email protected].

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

PHISHING SCAM WARNING:  The Andersons is aware of the continued increase of phishing scams, leveraging various methods of attack via email, text, voice and social media. Please note that The Andersons only uses company email addresses, which contain “@andersonsinc.com”, to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you’ve been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website to learn how to report it.