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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.  

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

The Security Officer role entails patrolling and inspecting the venue in order to protect against fire, theft, vandalism, employee/guest injury, illegal activity and/or inappropriate guest/employee activity in accordance with company policies and procedures and security trainings.

Location: House of Eternal Return, Santa Fe

As a security officer, you will promote good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. This position reports directly to the Security Manager.

How you will do it…

• Complete all daily reports, incident reports, supplemental reports, and other written, electronic documents pertinent to the day-to-day activities of assigned tasks.

• Monitors, enforces, and reports violations of company rules, company policies, and applicable Local/ State/ Federal laws.

• Monitor and control guests entering and exiting the venue.

• Interact with guests and employees in a professional manner and engage with local law enforcement agencies as required.

• Respond to reports of guest or employee injury or illness and provide First Aid, CPR, and use AED as needed.

• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.

• Direct evacuations during emergencies and assist guests as needed.

• Escort security vendors and/or employees with money pick up and drop offs.

• Exhibit a high degree of motivation toward providing guest satisfaction by displaying a friendly approach to service guests. In addition, the Security Officer must be able to deal with many guests and/or employees each day in a positive and friendly manner.

• Must be flexible to work at different positions and must be knowledgeable of all workstation requirements and functions.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To be successful in this role…

• Observant and situationally aware.

• High attention to detail.

• Possess customer service/ guest aptitude with excellent communication and active listening skills.

• Strong sense of responsibility, a professional presentation, and attitude.

• Ability to patrol property for 8-9 hours at a time.

• Proficiency in English, verbal, and writing.

• Excellent problem-solving and multitasking skills.

• Must have previous computer experience and excellent verbal and written interpersonal skills to write incident

• reports.

• Have full and open availability and can work any shift including weekends and holidays.

• Demonstrated work experience in the entertainment/ hospitality/ military/ law enforcement environment.

• High School or GED graduate.

It would be nice to have…

• Bilingual, especially but not limited to English and Spanish.

• Exhibit a willingness to learn

• Ability to adapt Meow Wolf knowledge to any situation

• Fluid to change

• Adult + Child + Infant CPR, AED, and First Aid certification

• TAM/TIPS certification

• Embrace and exemplify Meow Wolf Culture

• Be enthusiastic about work and creating a transcendental guest experience

• Willing to work outside comfort zone to assist guests or fellow team members

• Maintain professional courtesy and behavior at all times

• Minimum 1 year of experience in Security.

Work Environment & Physical Demands:
This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. Will require work
outside often in extreme weather conditions.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 70 pounds.

The employee needs to be able to see in order to operate machinery and tools.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule:

• This position has an effective start date on or after 11/18/2024, with the position ending no later than 02/16/2025

• This position is seasonal. We are looking for those who have evening, weekend and holiday availability.

• This is a part time position in which you will be scheduled no more than 29 hours a week. A consistent schedule is not guaranteed.

Travel:

Travel is not required for this position.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Meow Wolf truly embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.    

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION:  Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.  

• Medical Insurance options: PPO & HSA

• Dental & Vision Insurance

• 401k Retirement Plan

• Company Paid Life Insurance Policy & Long-Term Disability Coverage

• Voluntary Short-term Disability & Critical Illness Policies

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch

• Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com/careers for more information.