Work Location:

United States of America

Hours:

40

Pay Details:

$86,840.00 - $139,360.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

Department Overview:

Reporting to the Senior Manager, Issues Management, the successful candidate will support the bank's Issues Management Framework, Standards and Policies and ensure alignment with Third Party Risk Management's Issue Management Standards.  The accountabilities of this role include but are not limited to the following: 

You’re coming to the table fully knowledgeable about third party risk issue management and, here at TD, you’d be putting that insight into action.

Depth & Scope:

• Highly seasoned professional role requiring substantial business knowledge/expertise in a complex field and knowledge of broader related areas

• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations

• Ability to work collaboratively and build relationships across teams and functions

• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

• Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists

• Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity

• Independently manages end-to-end functional programs

• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

• Works autonomously as the lead and guides others within area of expertise

Education & Experience:

• Undergraduate degree preferred

• 7+ years of relevant experience

• Advanced business understanding and knowledge of risk and control functions

• Advanced knowledge of governance, risk and control procedures, strategies & tactics

• Knowledge of current and emerging competitor and market trends

• Ability to establish goals and objectives that support delivery execution for multiple teams

• Ability to contribute to the direction of the function and provide advice to the team and delivery leadership

• Ability to lead, plan, execute and evaluate project activities to ensure completion of initiatives

• Skill in mentoring, and performance management

• Skill in using analytical software tools, data analysis methods and reporting techniques

• Skill in using computer applications including MS Office and industry standards

• Ability to communicate effectively in both oral and written form

• Ability to work collaboratively and build relationships across teams and functions

• Ability to work successfully as a member of a team and drive team execution

• Ability to exercise sound judgement in making decisions

• Ability to analyze, organize and prioritize work while meeting multiple deadlines

Employee/Team Accountabilities:

• Participates as a member of the team, supports a positive work environment and ensures timely communication

• Provides leadership as a SME and participates in knowledge transfer within the team/business unit

• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques

• Keeps others informed about the status/progress of projects

• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

• Contributes to a fair, positive and equitable environment

• Acts as a brand ambassador for your business area/function and the Bank

Preferred Qualifications:

Program Execution

• Act as a subject matter expert and provide guidance on the Issues Management Framework, Standards and Third Party Risk Management (TPRM) Issues Management Procedures
• Act as a subject matter expert and provide guidance on the 1B function and mandate in the Third Party Risk Office (TPRO)
• Establish the TPRO Issues Management program, process and procedures and adherence with relevant frameworks, standards and procedures 
• Provide guidance and direction as well as manage a team in TPRO supporting issues management

Enterprise Issues Management Application

• Develop and maintain robust understanding of the MERLIN Issues Management module and TPRM Findings (MUCs) system to ensure the workflow aligns with the Enterprise Issues Management Framework, Standards and TPRM Issue Management Standards
• Escalate Issues related to the MERLIN/EGRC tool that merit attention from business owners and/or 2nd line risk and control partners 

Issue Management

• Oversee management of remediation activities in the various issue management systems to ensure issues and MUCs remain in good standing by providing advise, direction, oversight and escalation on a timely basis
• Provide regular reporting to key stakeholders and incorporate meaningful insights and root cause drivers in order to reduce the number of issues and MUCs
• Prepare and oversee regular governance and oversight forums/meetings with key stakeholders, which will include a wide range of issue types (eg Audit, Cyber, TPRM, exam findings)

Relationship Management

• Maintain strong and collaborative relationships with key partners and stakeholders to ensure TPRO is seen as a trusted partner
• Review changes to the Issue Management standards and systems; identify and assess impact of changes to process and procedures to ensure alignment of first line and vendor management to standards
• Be closely tied into other TPRO programs (e.g. Ongoing Monitoring, Quality Control) and identify opportunities to align with related programs and their teams

Teamwork 

• Support the team on strategic and/or tactical operational risk management deliverables as required
• Maintain awareness of operational risk management concepts, trends, regulatory developments and industry standards

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.