Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : Network Engineering Planning and Deployment Solution
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education CCNA CCNP

Summary: As a Senior Network Analyst, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations and supporting the overall application infrastructure. Your expertise in troubleshooting and resolving technical issues will be essential in maintaining the stability and performance of the systems. Key Responsibilities To handle 24/7 Network Operations as per shift timings including week end support. • To take ready ownership of incidents assigned to the queue in Service Now. • To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership. • Pass on the tickets / incident details to the next level of escalation within the SLA. • Develop and provide trend data and analysis on various reporting within the team. • Participate in client and service management reporting as required. Technical experience : . Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts • Advance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies. • Experience in troubleshooting issues on large enteprise networks. • Understanding of ITIL framework and processes. • Working knowledge of Service Now • Exposure to various Network Management Tools (HP, Splunk etc). Professional Attributes . The candidate should have experience in troubleshooting issues on large enteprise networks. • Strong analytical and communication skills (written / oral) required. • Excellent time management skills and strong attention to detail • Basic skills in MS Excel / MS Power Point Tasks Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full-time education with CCNA and CCNP certifications is required.

15 years full time education CCNA CCNP

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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