We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

The Opportunity

Reporting to the Manager, Mortgage Accounting, the Mortgage Cash & Tax Analyst will work closely with business partners and the leadership team to meet/exceed our service level commitments, improve current processes and support special projects.

The analyst will also work with other teams to coordinate certain processes and ensure that transactions are completed smoothly for the benefit of all partners. 

Responsibilities

• Perform accurate and timely transfer of cash between operational and borrower individually held bank accounts
• Prepare and wire funds to 3rd party investors according to contractual obligations
• Review, reconcile and prepare weekly and monthly correspondent reports and remit fees as per contractual obligations
• Cashiering: moving funds between bank accounts
• Reconciliation: perform regular reconciliation between bank and system balances
• Prepare and peer review of wires and cheques for miscellaneous payments
• Knowledge of commercial tax processes and maintenance of Reserve Accounts
• Assists with tax escrow loans and process payments.
• Investigation of past due property taxes, contact borrowers/tax office for proof of payment
• Perform quality assurance review and sign off for major tax changes and investigations
• Review daily work of other team member for accuracy and completeness
• Work within existing procedures and processes regarding cash handling and adhere to established SOX controls
• Provide assistance to other team members and management team as required
• Assume tasks or special projects as required or as directed by management
• Assist in system upgrade/change

How will you create impact?

We are hiring for potential and looking for a candidate that will bring new ideas, innovation and enthusiasm to the team. The successful candidate will question the current process and improve them with experience. 

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters. 
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Post-secondary education preferred or relevant work experience.
• Experience in the commercial mortgage operations.
• Good knowledge of property tax and banking processes preferred.
• Proficient in Excel, with an ability to learn new software/system applications quickly.
• Excellent mathematical, problem-solving and interpretive skills.
• Ability to work in a time-sensitive environment.
• Ability to plan, organize & prioritize work to meet deadlines
• Ability to work effectively both independently and in a team environment.
• Good written and verbal communication skills.
• Ability to work effectively with others.
• Demonstrate integrity and respect.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

The annual base salary for this role is listed below.

Toronto, Ontario

Salary range is expected to be between

$46,200.00 CAD - $77,000.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.