The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Reporting to the VP, Office of the CEO for PayPal, the Director of Business Operations is responsible for empowering and enabling the Office of the CEO to operate with excellence. This role will lead planning, processes, and reporting for the Office of the CEO. This person will create best in class partnerships with all functions across the enterprise.

Our ideal candidate will have a superb partnering mindset and will be motivated by collaborating across all different stakeholder groups.

Job Description:

Why this is a fantastic opportunity:

• This is a role in an incredibly fast paced and dynamic business with huge opportunity for impact and growth.

• This is a role with enormous diversity, complexity and is full of intellectual challenges. It will require superb mental agility, skewed toward a bias for proactive problem solving, and involves a scope of enormous value creation. 

• The Payments and Fin Tech Industry is one of the highest growth, most competitive industries right now and PayPal has a very strong position (but also a set of aggressive competitors). This is an opportunity for someone who loves a challenge, wants to be stretched, operated with integrity without compromise, and who is motivated to win. 

 

Key Responsibilities 

• Work cross-functionally to project manage and maximize impact of Office of the CEO initiatives across the organization.

• Has the ability to create connectivity and efficiency between the tools and processes used to execute internal, external and governance activities across PayPal (Strategic Planning Offsites, CEO Staff and VP+ leadership op mechs, enterprise wide community and culture building  initiatives commissioned by the CEO)

• Drive programs and foundational work that build customer empathy and helps showcase product innovation in close partnership with teams executing top tier events like Board of Directors, Investor Day, Global All Hands, and more

• Manage end-to-end successful delivery of events and key meetings, and track and measure these activities to ensure impact. Participate in the future planning and roadmap of the PayPal Operating System. 

• Provide thought leadership on opportunities for continuous improvement and operational excellence.

 Key Competencies

• Outstanding written and verbal communication

• Strong collaborator and project management skills

• Experienced executive level communicator

• Strong problem solver

• High mental agility and change agility

• Planning and Organizing

• Drive for outcomes

• Delivery oriented

• Analytical

• Change Agent 

 

Requisite Experience

• Minimum 10 years of experience in a Business Operations or similar role at the executive level of an organization

• Must have experience building programs, initiatives, and Centers of Excellences at scale across a global organization

• Deep understanding of PayPal’s suite of products and services

• Product innovation savviness, with a strong understanding of the SMB customer segment

• Experience in delivering for Executive Level Leaders and regular communication with Exec Level Leaders 

• Experience delivering internal communications for a global organization

• Track record in building outstanding business partnerships

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$118700 to $246290

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.