Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

role summary:
The ServiceNow ITSM Test Lead is responsible for defining, executing, and managing the testing strategy for ServiceNow ITSM projects. With 8–10 years of hands-on ServiceNow experience, this role ensures solutions meet business requirements, perform reliably, and comply with enterprise standards.

Job Description

Develop and own the end-to-end test strategy for ServiceNow ITSM implementations (Incident, Problem, Change, Request, Knowledge, etc.).

Lead test planning, design, execution, and defect management activities.

Define and maintain test cases, scripts, and scenarios for functional, integration, regression, and user acceptance testing (UAT).

Ensure test coverage for ServiceNow customizations, workflows, integrations (REST/SOAP APIs, MID Server), and upgrades.

Collaborate with business analysts, developers, and stakeholders to validate requirements and resolve issues.

Establish and manage test environments, data sets, and automation frameworks (ATF, Selenium, etc.).

Mentor and guide junior testers, ensuring adherence to best practices and quality standards.

Track and report test progress, metrics, and quality outcomes to project leadership.

Support release management, change control, and post-implementation validation.

Maintain comprehensive test documentation for audit and compliance purposes.

Security: Validates role-based access, data protection, and audit controls through testing.

Compliance: Ensures solutions meet regulatory and internal governance standards.

Scalability: Tests for performance and reliability under growth scenarios.

Documentation: Maintains detailed records for maintainability and audit readiness.


Required skills and expereince

8–10 years of hands-on ServiceNow ITSM experience, with a focus on testing and quality assurance.

Deep understanding of ServiceNow platform architecture, ITSM suite, and CSDM.

Strong knowledge of ITIL processes and their practical application in ServiceNow.

Experience with ServiceNow Automated Test Framework (ATF) and other test automation tools.

Proficiency in test management tools (e.g., ServiceNow Test Management, JIRA, HP ALM).

Experience with ServiceNow integrations (REST/SOAP APIs, MID Server) and upgrade testing.

Excellent analytical, problem-solving, and communication skills.

Proven ability to lead test teams and manage complex testing projects.

Strategic mindset with a focus on risk mitigation and continuous improvement.

Experience in multi-instance or global ServiceNow deployments.

Familiarity with security, compliance, and governance requirements (GDPR, SOX, etc.).

Ability to drive automation and efficiency in testing processes.

As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies and modern development frameworks to ensure the delivery of scalable and efficient software. Your work is focused on addressing unique business requirements through innovative and high-quality software enhancements, contributing to the overall success of projects and organizational goals.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand project requirements and translate them into technical solutions.
- Maintain and improve existing software components to enhance performance and reliability.
- Document development processes and solutions to support knowledge sharing and future maintenance.
- Assist junior team members by providing guidance and support to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of software development life cycle and agile methodologies.
- Experience in designing and implementing custom workflows and integrations within ServiceNow platform.
- Ability to troubleshoot and resolve complex technical issues related to IT service management solutions.
- Familiarity with scripting languages and automation tools relevant to ServiceNow development.
- Understanding of best practices for scalable and maintainable software design.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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