Job Description Summary

Job Description

You will be participating in one of the dedicated HR process where you will be handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities.  You will work closely with respective HR business partners for dedicated GE Vernova Business/Location and cooperating with Senior experts / owners of your responsible HR service process. 

As an Associate / Advisor for Employee Lifecycle/Onboarding/ Offboarding process you will be:

• Guiding employees through their lifecycle/onboading / offboarding / etc moments that matter by advising them in respective HR matters and completing administrative tasks in the internal HR systems. Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
• Creating respective documents that support the regulations of the country-specific legal environment
• Ensuring excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care
• Answering / and delivering service through a ticketing system
• Being proactive in handling process gaps that you face and being involved to find a solution and participating in process improvements (we are keen advocat of Lean methodology when changing our processes for the better)

WE NEED YOU TO HAVE:

• Fully professional Spanish and  English language knowledge both verbal and written
• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
• Proven ability to work professionally & proactively with a remote client base
• Previous experience in any Service Delivery center support or HR Contact/Service Centre or HR administration type of job is preferable
• Ability to identify frequent customers / process issues and be able to suggest process, procedure and training improvement opportunities