Application Tech Support Practitioner

Posted:
12/11/2024, 5:08:20 AM

Location(s):
Haryana, India ⋅ Gurugram, Haryana, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
IT & Security

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in problem-solving discussions. - Provide ongoing support to clients, addressing their system or application issues. - Interpret client issues and design appropriate resolutions based on product knowledge. - Collaborate with cross-functional teams to ensure timely and effective issue resolution. - Maintain accurate documentation of client interactions and issue resolutions. - Continuously enhance product knowledge to stay updated with the latest features and functionalities. - Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of ITIL framework and incident management processes. - Good To Have Skills: Experience with IT service management tools such as ServiceNow or Remedy. - Familiarity with troubleshooting techniques for hardware, software, and network issues. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills to interact with clients and cross-functional teams. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

Equal Employment Opportunity Statement


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing