Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

The Compliance Business Systems Specialist shall be involved in different initiatives/projects and is expected to work with an array of project stakeholders. The candidate shall participate as a technical, functional, or agile resource and play a vital part in identifying business gaps and relevant solutions to close these gaps. This role is required to have strong knowledge of tools and methodologies surrounding project management, business analysis, and experience in handling systems. 

Key Responsibilities:

• Delivery of successful initiatives in a timely manner based on project objectives and success criteria.

• Promoting and enabling a high degree of collaboration among Business SMEs and decision makers, the Business Transformation Office, the Project Management Office, and Information Services partners to ensure successful, quick delivery.

• Production of high-quality business requirements including the collection, analysis, validation, and documentation of business users’ or stakeholder’s business needs

• Identification and escalation of key risks, issues and dependencies, as well as cost benefit tradeoffs among a variety of options to align with overall project and program objective

• Process modeling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis

• Accountable for effective change management within projects, in terms of ensuring that change to business requirements are effectively managed to reduce impact to projects

• Assist business leads in defining short and long term needs to determine business priorities and advise on options

Qualifications:

• Bachelor's degree, preferably in Computer Science/Information Technology, Finance/Investments, or Legal Management

• At least 5 years of solid business analysis or consultant experience preferably in Financial Services, ideally with Life Insurance background

• Experience in Insurance operations-enabling integrated solutions

• Knowledge in AML/ATF Requirements/Policies - sanctions screening, transactions monitoring 

• Knowledgeable in best in class processes, tools and technology, as well as application of practical results-oriented approach to deliver value-adding solution

• Understands and with ability to document and question inputs, outputs, business logic and flow of data and can identify dependencies and connectivity

• Knowledge in Financial services/Insurance operations and products 

• Knowledge in AML Risk Management tools and systems (e.g. Bridger, AML Manager)

• Knowledge in SQL, or similar tools an advantage

• Proficient in MS Office

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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