About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Digital Product Manager Lead, VP is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Leads the working backwards documents for a platform product release

• Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems

• Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value

• Defines and measures the KPIs for a platform product

• Is able to make trade-off decisions on multiple platform products in a portfolio

• Develops business and platform requirements for either one platform component of a large platform product or a narrow product

• Leverages tools such as Ignite for reusability of APIs and platform services

• Determines release goals for a narrow platform product or a component of a large product

• Identifies best practices for continuous product development improvement

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6 + years of relevant experience in in a product  management

• Bachelor's Degree in Computer Science/Business Management/Engineering

• Experience defining and developing product roadmap including product requirements, timeframes, and user stories to plan for the product development and launch in the future, using tools including JIRA and confluence.

• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

• Strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting edge technology in the servicing space

• Advanced knowledge of Microsoft Excel, Word, and Power Point

• Demonstrated analytical skills; can extract meaningful insights from large and complex data sets as well as User experience design and Design Thinking.

Education:

• Bachelor’s degree in computer science/business management/engineering or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Preferred Qualifications:

• Customer advocate – have customer intuition and continuously think like a customer. Bring the customer voice to all projects and ensure we are delivering experiences that are both right for the business and customer

• Continuous learner/ Digital futurist – curious and constantly learning about the future of digital experiences, understand digital trends and not only builds for our customers’ current challenges, also innovates and explores future needs

• Storyteller – leverage customer stories and perspectives, grounded in data, to build broad empathy for customers’ lives in order to highlight an opportunity or convey the impact of a customer issue

• Influencer – persuasively rally teams, often with different needs and demands, around the customer platform

• Collaborative partner – partner across businesses and facilitate working together across silos in order to harness insights and develop solutions that are best for the customer and align to Citi’s mission

• Data-driven mindset – anchor decisions in analytics and drive accountability of the customer experience through data and metrics

• Brand ambassador – strong advocate of Citi products and services, both internally and externally

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Job Family Group:

Technology

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Job Family:

Digital Tech Product Management

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$138,720.00 - $208,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Oct 31, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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