Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

The Sr Servicing Program Analyst is responsible for leading projects designed to improve operational performance and deliver excellent client service while assisting our internal operations units. The individual will leverage creative talents, excellent communication, analytic and project management skills.

• Develop best in class tracking for data collection across the Servicing Program Management areas of ownership.
• Partner with Servicing Operations to identify areas of opportunity to increase productivity, reduce costs, or ensure program compliance.
• Compile quarterly market review information using Fitch Connect to present to senior leadership about securitizations in the marketplace in connection with Business Development and Portfolio Management.
• Develop and maintain data/processes supporting monthly production of government and GSE scorecards, assisting the Program Director with developing performance trends.
• Own the data collection and validation processes of all rating agency review items (semi-annual data submissions and annual review files).
• Collect performance metrics for the monthly operational and/or client reviews and suggest new metrics around agency reviews AND revenue/expense tracking.
• Retrieve data from the data warehouse structure and comprehend/connect in a format/presentation style required to satisfy the business needs.
• Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
• Be accountable for key operational risk-management metrics including discovering, investigating, and coordinating the resolution of any operational issues.
• Exhibit strong communication and listening skills, focused on conveying new ideas to performance managers and understanding potential obstacles to implementation.
• Maintain a working knowledge of existing business processes and reporting.
• Be able to clearly articulate and present ideas and findings to a varied audience including the operations staff and senior management.
• Support the Servicing Program team with additional data/reporting related items, as requested
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Bachelor’s Degree in an analytical or quantitative discipline, or related STEM field.
• 5+ years of experience as an analyst in a financial setting, preferably mortgage servicing.
• 5+ years’ process improvement experience.

Skills, Abilities, and Knowledge

• Strong business communication skills with an ability to work well in a collaborative environment.
• Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Strong skills in the Microsoft suite: Excel (graphs, pivot tables, formulas), SharePoint, PowerPoint, Visio
• Highly experienced in SQL programming and optimization.
• Experience in Tableau, with the desire to broaden skillset, supporting the ability to create/maintain data collection, analysis, dashboarding and reporting.
• Fast learner, with the ability to assimilate new ideas and thrive in a fast-paced environment.
• Prior work experience performing business, data, and/or statistical analysis in mortgage servicing is preferred.
• Natural entrepreneurial interest is a plus.

Company Perks:
•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
•    9 Paid Holidays
•    Employee Engagement Activities

 Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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