Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Network SME (L3/L4) – Routing & Switching:
We are seeking an experienced Network Engineer (L3/L4) with expertise in advanced networking technologies, including Routing, MPLS, and Foundational Firewall management Experience. The successful candidate will be responsible for providing network design, implementation, Tier 3 troubleshooting for Global Organization. You will work closely with cross-functional teams to deliver high-quality network solutions, resolve complex issues, and contribute to the continuous improvement of network performance. Shall prepare the detailed implementation plan for migration’s and technology refresh.
Excellent communication skills, both written and verbal.
Ability to work under pressure and manage multiple priorities in a dynamic environment.
Strong customer-service orientation with the ability to work collaboratively within a team and across departments.
Ability to stay current with emerging technologies and network trends.
Key Responsibilities:
? Assist in the design, planning, and implementation of complex network topologies,
? Prepare the HLD, LLD and project Implementation/build plans
? Recommend network architecture changes to improve efficiency, reliability, and scalability.
? Provide expert-level support for complex routing and switching issues, diagnosing, and resolving network faults quickly and effectively.
? Use network diagnostic tools (e.g., Wireshark, NetFlow, SolarWinds) to identify and mitigate performance bottlenecks, routing loops, and connectivity issues.
? Act as the final escalation point for complex network issues, providing advanced troubleshooting expertise and solutions to resolve service disruptions or performance issues.
? Tune network performance by optimizing routing, reducing latency,
Technical Skills: Strong Design, Implement, troubleshooting and analytical skills with the ability to resolve complex network issues. Expert in advance routing and switching solutions using protocols such as BGP, EIGRP, and Configure and manage MPLS-based VRF's and routing tables, VPNs, and QoS, Cloud Network experience.
Provide high-level support for core and edge network devices (routers, switches, Wireless and firewalls). Strong Cisco based routing and Switching product knowledge is mandatory.
Deep knowledge of Cisco products and routing protocols (BGP, EIGRP). Cisco ACI, Extreme Wireless, Cisco SDWAN
Experience in IAC and configuration tool like Ansible.
Certifications (preferred): Cisco certifications: CCNP, CCIE (Routing and Switching)
Summary:
As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms within defined operating models and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Implement hardware/software support for server and network areas.
- Perform L1 and L2 troubleshooting.
- Ensure proper maintenance of production and development systems.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network infrastructures.
- Experience in troubleshooting network issues.
- Knowledge of server maintenance and configuration.
- Familiarity with various software solutions/vendors/brands.
Additional Information:
- The candidate should have a minimum of 12 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full-time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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