Posted:
7/10/2024, 2:48:38 AM
Location(s):
Porto, Portugal
Experience Level(s):
Senior
Field(s):
Software Engineering
Workplace Type:
Hybrid
Pay:
$96/hr or $199,680 total comp
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The team:
The Digital Engagement Team at our contact centre is dedicated to enabling agents and supervisors to efficiently manage email, chat, SMS, and social interactions seamlessly. Our primary focus is to deliver exceptional digital-first omnichannel experiences while preserving a personalized human touch. By fully integrating with Five9 inbound and outbound voice solutions, we create connected customer journeys across various channels, including email, chat, SMS, webchat, video, and social messaging apps like Facebook Messenger, Twitter, WhatsApp, WeChat, and more. This integration allows contact center agents to engage with customers through multiple channels during a single interaction, guiding them toward the channels best suited to resolve their issues. Our ultimate goal is to provide a unified and holistic approach to customer interaction, ensuring a consistent and outstanding experience across all digital touchpoints.
Role purpose:
The role of a Senior Software Engineer in the Digital Engagement Team is to design, develop, and maintain software solutions that integrate digital channels like email, chat, SMS, and social media with the contact centre’s voice solutions. This integration aims to create seamless, connected customer journeys across multiple channels. The engineer's responsibilities include software development, integration, enhancing customer experiences, staying updated on technology, collaborating with the team, ensuring software quality, documentation, and problem-solving. Ultimately, the role contributes to delivering exceptional omnichannel customer experiences.
Responsibilities:
Skills, competencies and qualifications:
Required:
Other requirements
Benefits:
#LI-RM1 #LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Website: https://www.five9.com/
Headquarter Location: San Ramon, California, United States
Employee Count: 1001-5000
Year Founded: 2001
IPO Status: Public
Last Funding Type: Debt Financing