About the Role:

Grade Level (for internal use):

09

The Team: Global People Services team

The Impact: As part of the Global People Services team, the Sr. Specialist will provide general process expertise and domain knowledge, promote the effective utilization of HR self-service technologies, and support a culture of continuous improvement.

What’s in it for you:

• Be critically part of a pioneering People Services team in the Islamabad office, supporting the India and Pakistan regions
• Become an essential talent in a global organization that enables the workplace of the future

Responsibilities:

• Resolves employee queries via tickets, emails, and chats on Service Now.
• End-to-end management of employee personnel files.
• Support Medical Insurance operations (queries, enrollments, data management, escalations, reports etc).
• Preparing or updating employment records related to hiring, transferring, promoting, and terminating
• Explaining human resources policies, procedures, laws, and standards to new and existing employees
• Support HR operational activities and manage employee data spanning employee lifecycle events
• Maintaining regional standards and standardization in alignment with Global HR processes
• Focuses on the overall Employee Experience, driving Employee Satisfaction by providing accurate and timely resolution
• Participates in process improvement initiatives and provides query support for change projects
• Supporting Line Manager and People function with additional activities and projects as warranted by business needs in line with the global People function strategy

What We’re Looking For:

• 5-8 years relevant experience in HR Shared Services
• Hands-on experience in Workday and Service Now
• Analytical and reporting capabilities (Microsoft Office Suite: Excel and PowerPoint)
• Strong written and verbal communication skills
• Proven ability to apply discretion and maintain confidentiality
• Ability to multi-task and maintain attention to detail
• Time management and organizational skills
• Ready to work in a Hybrid model (must be prepared to come to office as per communication by People leader)

Preferred Qualifications:

• Relevant 5-8 years of experience providing HR Support, preferably on a global scale or in India and Pakistan operations. Prior experience working on a similar function is an advantage.
• Good communication & analytical skills & excellent problem-solving capability.
• Strong ability to connect with customers and deliver SLA-driven metrics.
• Flexible working hours and amenable to work in the Islamabad office.

#L1-RS2

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

HUMRES202.1 - Middle Professional Tier I (EEO Job Group)