What you can expect

Zoom is looking for a Talent Acquisition Operations Analyst to join Global TA Operations & Enablement. Reporting to the Head of Global TA Operations & Enablement, you will be responsible for providing tool and enablement support for users of our TA tools and systems.

About the Team
Our organization delivers on initiatives that contribute to the success and delivery against TA’s recruiting strategy and vision. The core functions of the team include: tool support, training, resource management, interview scheduling, offer generation, background check processing, and pre-hire support.

Responsibilities

• Able to be flexible with working hours, ideally overlapping with Eastern Time (ET)

• Responding to and troubleshoot Tier 1 system support tickets from users related to our recruiting tools. These include Workday, Paradox, HireEZ, CodeSignal, etc and workflow (job requisitions, interview scheduling, offers, onboarding)

• Leveraging our job aids, workflows, and sandbox environment to accurately resolve cases within SLAs

• Escalating issues to our integrations and/or the tool’s customer support as necessary

• Communicating common ticketing themes back to the larger team to support continuous improvement and enablement for all users

• Supporting testing coordination to validate system changes/enhancements - stage data in the test environment, test functionality, assist users as they navigate their test scripts

• Facilitating the onboarding of new TA members, ensuring they have appropriate access to our tools

• Creating and updating system and process documentation (process maps, job aids, etc) for our users

What we’re looking for

• 2+ years of experience as a business systems analyst within talent acquisition at a fast growing technology company

• Have a solid systems knowledge and ability to learn systems and processes quickly

• Have the ability to translate complex business/system processes into concise, digestible communications and resources

• Have detail orientation and the ability to handle multiple problems, tasks and deadlines simultaneously

• Experience testing new system enhancements and configuration

• Have customer service orientation with a desire to go above and beyond

• Have effective written and verbal communication skills

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.