Location(s): Illinois, United States ⋅ Warrenville, Illinois, United States ⋅ Elmhurst, Illinois, United States
Experience Level(s): Senior
Field(s): Customer Success & Support
Position Highlights:
Position: Customer Service Lead
Location: Elmhurst Hospital with potential to float to other locations
Full Time
Hours: 8am to 5pm M-F
What you will need:
Required Education and/or Experience:
High school diploma or GED
Minimum one year of work experience in a communications contact center positionat EEHealth
Aptitude for organization, people and non-routine situations
Ability to move across multiple computer environment and effectively adapt customer service skills
Ability to conduct internet searches, access and retrieve knowledge/information
Must be able to lead a work force with a varied skill level
Possess a relatively high level of customer service skills in order to interact effectively with others in situations requiring sensitivity & tact
Possess good grammar and spelling skills in order to effectively take caller messages and on occasion effectively communicate with clients in web chat areas
Preferred Education and/or Experience:
Knowledge of hospital operation and departments
General Summary:
Serves as a back up to the Supervisor for all matters related to the day-to-day management of Customer Service Specialists.Leads and organizes the work activities of the department staff during shifts when a Supervisor may not be present.Acts as the central point of contact for other departments when the Supervisor is not available.Serves as a backup to the Customer Service Specialist job queues when call volumes require.Ensures that department standards of excellence are adhered to by the staff.
Benefits:
Career Pathways to Promote Professional Growth and Development