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Job Type:

Employee

Duration in Months (for fixed-term jobs):

24

Job Family:

Program Management

# of Open Positions:

1

Faculty/Service - Department:

Research Operations

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

March 20, 2025

Applications must be received BEFORE:

March 31, 2025

Hours per week:

35

Salary Grade:

SSUO Grade 11

Salary Range:

$87,272.00 - $110,239.00

Position Purpose:

Reporting to the Director, Sponsored Research Services, leads the planning, organization, execution and continuous improvement of all aspects related to the efficient delivery of a program meant to transition and acquire a new Research Management System for the entire institution. Translates strategies into program plans and deliverables in support of meeting program objectives while promoting service excellence. Ensures collaboration among staff in different services across the institution and establishes processes and procedures that optimize resources contributing to the overall success of  key research related services offered by the University of Ottawa.

In this role, your responsibilities will include:

• Program Operations Management: Oversees all ongoing operational activities, including but not limited to workshops, training and events, in support of core program delivery including administrative and financial functions, resource allocation, monitoring and communication. Coordinates cross-project activities of inter-connected projects within the program scope with the objective of maximizing resources and enhancing communication. Acts as management liaison with other services whose contribution is a key input to program success, as well as to ensure effective communication and collaboration on areas of common interest. Oversees activities undertaken as part of special projects within the overall scope of the program.
• Planning: Participates in needs analyses and strategic planning activities by contributing innovative ideas and evidence-based information related to program delivery. Translates global program objectives and needs into short -, medium- and long -term operational plans. Identifies risks to success and implements contingency measures to ensure program continuity. Plans all key resources; human, material, financial and space, towards meeting program objectives.
• Continuous Improvement: Devises key performance indicators and ensures accurate tracking of data for evaluating performance against program objectives. Analyses performance trends and adjusts program elements accordingly. Monitors industry trends and norms to introduce innovations into program planning and delivery, and ensures continuous alignment of deliverables with global objectives of the sector while favouring service excellence. Given the ongoing nature of programs, ensures that program deliverables continue to evolve with the evolving needs of program participants.
• Human Resources Management: Supervises operations staff of the program (if relevant). May oversee the work of additional staff assigned to special projects within the scope of the program to ensure alignment with overall program goals. Responsible for recruitment, professional development, performance management and conflict management for the staff under his or her responsibility.
• Program Promotion: Acts as an ambassador for the program, and actively promotes program impact, features and successes. Effectively communicates the link between program objectives and the overall vision of the faculty or service, while consistently supporting and upholding the reputation of the program.
   

What you will bring:

• Bachelor’s degree in a field related to the core business of the program
• 5 years of related experience in program or project management
• 3 years of experience in supervision
• Strong understanding of research compliance, grant management (pre- and post-award processes), and funding workflows, ensuring adherence to regulatory requirements while optimizing financial reporting and research administration
• Experience in customer service to act as a resource person, to evaluate customer needs, communicate technical concepts in a non-technical manner and to convert clients business requirements into technical specifications
• Hands-on experience with Research Management Systems (RMS) like eAwards, Cayuse, InfoEd, Huron, or custom solutions, including system configuration, integration with ERP and grant systems, data migration, and user acceptance testing
• Experience performing analysis and evaluations of business process, identifying needs, providing recommendations, preparing functional requirement documents and project managing implementation initiatives
• An understanding of the processes and constraints of academic research and the scientific endeavor, and a knowledge of what motivates scientists is required for this position
• Experience in budget management and planning
• Experience interpreting performance metrics in support of evidence-based decision-making
• Ability to succeed in a high-paced, high demand environment with strict deadlines
• Strong organizational skills to manage multiple elements of ongoing operations
• Ability to simplify and explain rules and regulations
• Ability to motivate a team and to collaborate with multiple stakeholders
• Strong interpersonal and communication skills
• Proven commitment to client satisfaction
• Bilingualism - French and English (spoken and written)

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.