Posted:
8/23/2024, 1:50:55 PM
Location(s):
Karnataka, India ⋅ Indianapolis, Indiana, United States ⋅ Indiana, United States ⋅ Bengaluru, Karnataka, India
Experience Level(s):
Senior
Field(s):
Operations & Logistics
Workplace Type:
Hybrid
Job Description
Job Description
About,
At Walmart, we are committed to leading the business side of technology – how we operate, measure success and enact change. This team focuses on that and also, areas such as strategic portfolio acceleration, cross-segment tech enablement, tech talent experience (TTX), portfolio foundations and technology business operations.
What you'll do –
Supports Chinese advertisers, setting up accounts and ensuring campaigns are set up according to Walmart policies and guidelines, as well as applicable laws and regulations. Handles advertising operations in Walmart China-owned and operated platforms to ensure accounts/campaigns are executed flawlessly.
Performs deep dives into campaign troubleshooting insights to ensure advertisements are rendering as intended and to prevent bad customer experiences. Provides solutions, setting up accounts and helping advertisers to launch campaigns on time.
Understands client goals and objectives and ensures support to achieve goals. Serves as a subject-matter expert in advertising platforms/tools, works to continually optimize platform usage, and provides up-to-date best practices.
Reviews and translates existing standard operating procedures, process maps, process flows, canned responses, frequently asked questions, and help pages. Creates new standard operating procedures, process maps, process flows, canned responses, frequently asked questions, and help pages.
Manages day-to-day deliverables concerning support/onboarding/KW moderation across the company's owned and operated properties, as well as any external distribution platforms. Maintains assigned key performance indicators.
Provides support for advertisers/sales/API partners concerning sponsored products and sponsored brands/videos.
Works with the Ad Policy team to get relevant information/updates related to sponsored brands and sponsored products.
Reviews inbound requests and validates and manages user access for internal and external users.
Collaborates with team members, enhancing product skills and providing support as needed.
Helps advertisers to activate advertisements in the advertising server after approving/providing possible solutions.
Communicates case status to global advertisers on campaigns/accounts.
Completes account/campaign audits using checklists to ensure the accuracy and completeness of accounts/campaign, including go-live workflows.
Performs deep dives on issues/escalations as needed.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our Values: Servant Leadership - Is consistently humble, self-aware, honest, and transparent.
Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Embrace Change: Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer: Customer Focus - Delivers results while putting the customer first and applying an omni merchant mindset and the EDLP and EDLC business models to all plans.
Deliver for the Customer: Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates: Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.
Focus on our Associates: Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
What you'll bring:
Campaign Optimization across Display/Search Platforms
Trafficking across Display/Search Platforms
B.E. or B.Tech. degree in Computer Science or other equivalent stream
Candidate with excellent articulation and communication skill set
3+ years of experience in Ad Operations domain
Willing to work in rotational shifts, including PST hours
Strong familiarity with ad serving technologies, platforms and tools with hands on working experience
Hands on knowledge on at-least one ads tool – Google Ad Manager, Google Ad words, Tradedesk, Facebook Ads, Instagram Ads, Pinterest Ads
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years’ experience providing customer/client support using the Mandarin language.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Website: http://www.walmart.com/
Headquarter Location: Bentonville, Arkansas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping