Crypto Trade Support & Service | Executive Director
Capital Markets Core Processing (CMCP)
Wealth Management Operations
Baltimore, MD (primary) with global oversight across regional hubs

Role Overview
The Executive Director will own the strategic direction and governance of the Crypto Trade Support & Service function, leading global teams and shaping the firm's digital asset operating model. This role demands deep subject matter expertise in digital assets, including custody models, transaction lifecycle, wallet/key management, and regulatory frameworks. The Executive Director will partner with senior stakeholders to deliver operational excellence, risk control, and innovation across crypto workflows.

Key Responsibilities

Strategic Leadership & Vision

• Set the vision for crypto operations, aligning with WM business objectives and global regulatory standards.
• Drive transformation initiatives for digital asset servicing, including referral, sub-custody, and full custody models.
   

Digital Asset Expertise

• Serve as the firm's crypto operations authority, advising on custody frameworks, wallet security, reconciliation, and corporate actions for tokenized assets.
• Lead working sessions on process taxonomy, settlement timing, and key management best practices.
   

Governance & Risk Control

• Own operational risk frameworks (RCSA), audit readiness, and escalation protocols.
• Champion a culture of accountability and control; enforce consistent standards across global teams.
   

Vendor & Stakeholder Management

• Act as senior liaison with Zero Hash and other ecosystem partners; negotiate SLAs and oversee performance.
• Influence senior stakeholders across Risk, Technology, Finance, and Business Units to ensure seamless integration.

Global Coverage & Business Continuity

• Design and maintain a 24/7 operating model with distributed staffing across regions.
• Ensure readiness for Business Continuity Practice events and lead global recovery planning.
   

Talent Development

• Build and mentor a high-performing leadership bench; create succession plans and foster career growth.
• Promote diversity and inclusion initiatives within WM Operations.

Preferred

• Familiarity with blockchain protocols, tokenized asset servicing, and corporate actions (forks, airdrops).
• Experience managing global teams and vendor partnerships in a 24/7 operating model.
• Series 99 or equivalent supervisory license; Series 7 a plus for covered functions.

Required

• Minimum 10+ years in financial operations leadership, with extensive experience in digital asset products and workflows.
• Proven track record in designing and managing crypto custody models, wallet/key management, and reconciliation frameworks.
• Strong strategic and commercial acumen; ability to lead transformation in complex, high-risk environments.
• Expertise in operational risk, governance, and regulatory compliance for digital assets.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Salary range for the position: $145,000 - $205,000 per Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus 
component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave 
and 25 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).