Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

* Team operates on a 7 day/ 365 calendar

* Must be willing to work weekends and Holidays

* Schedules are typically Sunday through Thursday or Tuesday through Saturday.

The Analyst, MCO is responsible for coordinating all aspects of the day-to-day communication operational processes for assigned programs, to deliver the communications within the desired channel, accurately and, timely as defined by the program requirements. This involves awareness and understanding of any applicable State or Federal guidelines. The Analyst will raise issues and/or challenges for appropriate support to resolve immediately and mitigate for the future. Day-to-day functions will include, but not limited to, set-up for and quality review of changes to key program artifacts (i.e. templates, data, branding, etc.), coordination with both internal and external partners, and appropriate tracking and reporting of all in-flight work.

This position will  be responsible for  successful completion of tasks for various other department projects of low to medium complexity, in addition to their assigned programs.  

The position is structured to work within a team concept to foster relationships, address questions, gain knowledge, yet still affords the autonomy to work independently on specific projects.

This individual will also be trained on various operational processes supported by MCO teams to assist others with execution during times of elevated volumes.

Additional responsibilities include but not limited to the following:

- Coordinate all activities against defined SOP/Work Instructions related to operational processes to execute communications in all channels for all assigned projects to ensure completion accurately, on time and on budget. Includes coordination across internal and external partners related to template set-up, member targeting/data, client branding, final composition, quality assurance and adherence to all applicable requirements.  Track all progress and details within defined workflow tool(s).  Assist with all research and trouble shooting for all assigned executions.

- Provide support to business requesters by educating them on options, answering questions/problem solve, understand & capture final requirements, participants in internal calls, etc.

- Special projects as assigned, related to ongoing improvement and expansion

- Raise issues and/or challenges, assist with comprehensive Root Cause Analysis (RCA), short term remediation actions and long term mitigation actions

Required Qualifications

- 1 year Medicare Member Communications (Digital, Print, etc.)

- Experience with Microsoft Outlook, Word, Excel, PowerPoint and SharePoint

- Experience with workflow tools (Aprimo, Eproject, SalesForce, etc.)

- Organizational/project management and time management skills

- Strong communication skills including ability to present and clearly articulate information to their Manager

Preferred Qualifications

- General problem solving capabilities / Pro-active identification of areas requiring improvements

- Quality review experience and general understanding of communication composition

- Ability to prioritize and handle multiple work tasks on an on-going basis.

- Highly motivated and able to work with limited supervision within established guidelines.

- Regular and predictable attendance.

- Required to work extended or alternate hours, when needed.

- General understanding of PBM Operations

- Critical Thinking to actively and skillfully conceptualize, apply, analyze, and/or evaluate information

- Ability to adapt to an ever-changing environment

- Ability to influence and skills in persuasion

- Working knowledge of Microsoft Visio and Project

- Bachelor's Degree preferred

Education

High School Diploma or equivalent GED

Pay Range

The typical pay range for this role is:

$43,888.00 - $76,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/27/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.