Job Posting Description

This Senior Risk & Controls Specialist - Global ORRM Business Resilience COE position reports directly to the Head of Governance, Methodologies and Practices. This position is part of the second line of defense independent oversight function and will partner with the first line of defense businesses to ensure that business continuity management framework and controls are integrated with and serve to strengthen its operational resilience approach, and all the standard and regulatory requirements are addressed.

The position requires a good understanding of E-21 Operational Risk & Resilience Management guideline, business continuity management, disaster recovery and other operational risk categories, risks and controls, with solid communication skills and able to exercise professional skepticism. This position will operate across multiple segment risk teams and their businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of OSFI and BCM requirements. 

Key Responsibilities

• Support the implementation of existing and new ORRM frameworks, policies and standards.

• Coordinate the intake of activities cross-segments to be reviewed and challenged based on ORM program.

• Execute the review using a consistent template, demonstrate clear documentation with sufficient evidence to support the outcome before sharing with Segment risk teams.

• Collaborate with Segment ORRM, IRM, Compliance, Legal, Ops and Tech 1B colleagues.

• Collect data and reporting on operational risk metrics, engaging with business partners for data collection, reviewing results and challenge the performance/outcome.

• Update dashboard reporting on progress of activities, outcome, gaps and remediations, as well as metrics reporting.

• Support the execution of function improvement programs including enhancements to Risk Programs.

• Promote a strong risk culture and oversee relevant risk culture assessment processes.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

• Broad knowledge of financial services/insurance business and related products

• Strong knowledge in OSFI E-21 and Business Continuity, Disaster Recover and Third Party Risk Management.

• Minimum 2-4 years of experience in operational risk management plus strong knowledge of operational processes, risks and controls – specifically in the areas above.

• Experience with independent control design assessment and operating effectiveness.

• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.

• Results oriented with a focus on quality, delivering value, and strong attention to detail

• Ability to balance priorities and meet deadlines.

• Solid written and oral communication skills

• Strong influencing skills with the ability to build effective relationships, both within and across divisions

• High proficiency in MS Office Products and data analytics tools is a PLUS.

• Self-starter with the ability to work with little guidance,

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid