If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management_Executive 602

Pay Range: $54,200.00 - $89,500.00

Job Description

• Develop implementation strategy for WGU admissions including staffing, policies, and processes.

• Manage the intake interviews process for students admitted to WGU programs

• Aid enrollment management in marketing, goals, improvement, and strategic initiatives

• Provide student assistance during application process and until handoff to EWB/Mentor

• Reply to all email requests for information, clarification, or concerns

• Act as student contact for additional assistance beyond the enrollment counselor

• Design/maintain systems to manage and track student progress within enrollment

• Develop and implement training on specific admissions processes

• Provide feedback on improvements to WGU catalog to reduce frequent calls for clarification of WGU learning models, assessments, processes and procedures

• Answer incoming escalated calls, and manage that from a process improvement perspective, a student assistance perspective, and an employee feedback perspective

• Provide feedback to WGU administration regarding the nature of student concerns

• Serve as key contact for Mentors and Academic peer groups to maintain a communications/information bridge

• Conduct hiring and training as assigned

• Conduct quarterly/yearly performance evaluations to all direct reports

• Continual improvement expected with individual and collective employee performance, motivation, and commitment to students.

• Other duties as assigned
 

Knowledge, Skill and Abilities:

• Strong oral and written communication and demonstrated human relation skills.

• Basic mathematical skills, strong Microsoft Excel skills preferred.

• Demonstrated problem solving skills.

• Experience in a call center environment.

• Ability to use a personal computer and Internet experience essential. Capable to work remote web media for remote communications and presentations

Minimum Qualifications:

• 5 years related experience
• 1 year of formal supervisory experience
• demonstrated leadership in an Enrollment Counselor role at WGU

Preferred Qualifications:

• Bachelor's degree
• 2 years of leadership experience
• Formal supervisory experience in an enrollment or student services setting
• coaching experience
• experience in teaching

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.