Position Summary: The Student Success Coach performs a variety of tasks related to supporting college students who are low-income, first generation, and students with disabilities. The Student Success Coach helps students overcome barriers that may hinder their educational progress, which includes helping with technology, time-management skills, goal setting, and study strategies. The Student Success Coach works one-on-one with the Director of TRIO to establish the needs of the students and support the academic, personal, and professional success of students in the TRIO program.

Duties and responsibilities include but are not limited to:

• Assess student needs and develop individualized action plans for success focusing on developing appropriate and professional communication and time management skills.
• Help students set and obtain academic and career-related goals through individualized coaching sessions.
• Serve as a resource and advocate for students.
• Teach computer literacy skills to students who are unfamiliar with current technology.  (Computer literacy includes, but is not limited to, navigating Canvas and other digital platforms, accessing digital textbooks, using email, submitting assignments online, etc.)
• Teach students how to find, open, and accurately use Microsoft Office applications, such as Word, Excel, and PowerPoint.

• Conduct regular check-ins, offer support, and adjust strategies as needed.
• Monitor progress of each student and complete required documentation.
• Provide guidance and referrals to IvyCares or other outside agencies as appropriate.
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA) and complete confidentiality.

The above listed functions require various degrees of independence, judgment and discretion, and the ability to be mobile in the office and/or work area.  The statements contained herein describe the responsibility and essential functions of this position but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

Qualifications

• Associate degree is preferred, although current post-secondary students with relevant skills/experience are encouraged to apply.
• Computer literate with strong written and verbal communication skills, as well as strong presentation skills.
• Knowledgeable and sensitive to the needs of low-income or academically disadvantaged students.
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees.

NOTE: This is a grant-funded position. There is no guarantee of employment beyond the grant period, which ends August 31, 2025. Although the grant is expected to end on that date, sometimes additional funding can be obtained to extend a grant beyond the end date. If that would occur, your employment under the grant might also be extended.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.