At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Software Support Engineer II
Why We Have This Role
- Qualtrics is seeking Software Support Engineers to join our Seattle, WA office to reinvent the next generation experience
- Leveraging state of the art technology stack and best engineering practices.
- Help build internal systems
- Develop scalable, fast, robust, and rich web-based methods to solve complex business problems using the latest front-end technologies and distributed system concepts
- This is an opportunity to lead an amazing team of talented and passionate engineers and to join an all star cross functional leadership team at a company that is experiencing incredible growth.
How You’ll Find Success
- Takes initiative and shows scrappiness in getting things done
- Proven ability to work well in teams - partnering with managers, cross-functional teams, and teammates
- Takes analytical mindset to approach problems and find solutions
- Shows desire to learn new skills and grow in the role
- Ability to create trust in customers and teams through thorough communication
How You’ll Grow
- As a Software Support Engineer at Qualtrics, you will build simple solutions to solve hard customer use cases or engineering scalability problems. You will design systems in an agile environment to withstand hyper growth and own quality from end to end. This level of ownership is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work.
- Become a master at building scalable, fast, robust and simple SaaS solutions that have broad company impact.
- Benefit from working with other engineers organization, tech-ops, and product managers to leave your mark beyond your team
- Transform your ability of creating technical vision roadmap for the organization without limiting to your team
- Learn Agile methodologies by attending daily stand-up meetings, prioritizing tasks, and working with a sense of urgency to meet a scheduled plan to deliver value to our customers
Things You’ll Do
- Develop scalable, fast, robust, and rich web-based methods to solve complex business problems using the latest front-end technologies and distributed system concepts
- Implement new features and optimize existing ones to drive maximum performance
- Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers
- Drive clarity in business and technical requirements and evolve them into technical designs.
- Work with design and product teams to understand needs, propose features, create early prototypes and transform them into exciting end consumer features.
- Architect efficient and reusable front-end systems that drive complex web applications
- Contribute to the professional development of colleagues, improving their technical knowledge as well as the engineering best practices on your team.
- Have technical impact (including Quality) that spans an Engineering organization’s technology portfolio across multiple teams or depth of impact that significantly advances mission-critical systems.
What We’re Looking For On Your Resume
- Bachelor’s degree or advanced degree in Computer Science or related
- 2-7 years of relevant experience
- Experience with single page application technologies such as AngularJS, React, nodejs, Amazon Web Services (S3, dynamodb, documentdb etc)
- Strong level of curiosity and interest to learn
- Strong algorithms, data structures and coding background
- Disciplined approach to testing and quality assurance
- Experience with web infrastructure and distributed systems
- Experience with software engineering standard methodologies (e.g. unit testing, code reviews, design document)
- Ability to work in a fast-paced and agile development environment and to learn new frameworks/stacks
- Confirmed ability to understand large systems, drilling down to code level
- Experience in performance engineering of web application
What You Should Know About This Team
- XM Directory engineering team builds highly performant scalable solutions varying from data storage systems to computation and serving solutions.
- We utilize a plethora of open source and industry accepted technologies for our big data problems such as ElasticSearch, AWS DynamoDB, AWS Kinesis, Apache Kafka, Redis, etc.
- Our human interface is built using the latest Angular framework with TypeScript language.
- As a Senior Engineer in the XMD team, you will be applying your distributed systems knowledge, familiarity with frontend development, databases, and leading edge ML algorithms to create world class software..
- We are adopted by 1000s of enterprise customers, we ingest and process billions of records and execute billions of actions to improve experiences across multiple channels.
Our Team’s Favorite Perks and Benefits
- We spend 10% of our time on individual engineering growth activities every quarter
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
- Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Variable allowances for wellness, meals, transportation, and more.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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