It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity. Protection Starts with People.  Proofpoint.

The Role

Proofpoint is seeking a motivated IT Professional to join our Global IT Support Staff. We are looking for an individual who can join our team in our Draper, UT office. This employee will be responsible for providing end-user support related to laptop hardware & software applications. Employees rely on experience and judgement as well as pre-established procedures and documentation to identify, troubleshoot, and resolve issues presented through ITHelp tickets.  

Your day-to-day

• Troubleshoot and resolve ITHelp tickets in a timely manner
• Provide technical support with computer hardware and software
• Complete IT onboarding and offboarding for employees.
• Hardware provisioning and desk setups for end users
• Assist onsite and remote users with IT related inquiries
• Assist IT Management and other IT teams in other projects as needed  

What you bring to the team

• Minimum 3+ years IT Helpdesk/Desktop Support experience
• Must have demonstrated the ability to successfully work as part of a team.
• Experience supporting both Mac/PC
• Ability to troubleshoot issues with both hardware and software
• Familiarity of desktop applications, (i.e., Office 365, VPN, imaging software, etc.)
• Familiarity of other IT disciplines, (i.e., Troubleshooting, Server operations, Video conference, etc.)
• Proven Customer Service skills
• Excellent written and oral communication in English
• Any technical certifications are a plus (A+, Net+, Sec+ etc.)

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

#LI-AN2

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 35.30 - 51.77 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 27.87 - 40.88 USD

All other cities and states excluding those listed above:

Base Pay Range: 25.53 - 37.44 USD