Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job posting is for a current vacancy.

 

What You’ll Do: 

Operational Excellence

• Implement and monitor KPIs, workflows, and standards for clinical and non-clinical, and back-office teams.
• Develop and maintain SOPs, scripts, and onboarding processes to ensure efficiency and compliance.
• Train teams on updated workflows and monitor adherence to protocols for quality assurance.
• Optimize physician onboarding, client-roster assignment, and appointment management using automation tools like OceanMD and Salesforce.
• Monitor adherence to evidence-based practices and continuity of care standards (e.g., referrals, prescription renewals).

AI-Driven Continuous Improvement & Innovation

• Lead data-driven initiatives to streamline booking and care coordination workflows using tools such as OceanMD, Accuro, and Salesforce.
• Implement intelligent automation to reduce manual tasks and improve throughput (e.g., AI triage engines, follow up/screen, automated client nudges).
• Analyze workflows and identify opportunities for optimization using data-driven approaches.
• Lead improvement initiatives leveraging methodologies like Lean and Six Sigma.
• Implement QA processes and centralized reporting to monitor key performance metrics.

Client Experience & Service Excellence

• Address client issues through collaboration with stakeholders and process audits.
• Use feedback and survey data to identify pain points and enhance the client journey.
• Collaborate with Client Relations Manager & Director, Hospitality to prioritize opportunities for improvement based on CSI findings or trends. Create a standard operating process and audit method to improve team performance and ensure quality delivery.
• Partner with marketing and product teams to improve engagement and retention strategies (personalized care, proactive outreach and timely communication).

Key Initiatives Implementation & Execution

• Support key initiatives by providing operational insights and ensuring readiness for workflow changes.
• Monitor project progress, ensuring timely execution within budget constraints.
• Participate in meetings as required to convey the operational requirements for projects.
• Collaboration and Training
• Provide guidance and mentorship to teams on operational excellence principles and tools.
• Facilitate knowledge transfer, skills development for new processes. Serve as a resource for Medcanners adopt change and transformation.
• Develop and maintain effective communication & repositories for learning and process content.

You’ll Need What: 

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or a related field (Master’s degree an asset).
• 1-3 years of experience in operations, process improvement, or quality management within healthcare, nursing, or administration.
• Certification in Lean, Six Sigma, or related methodologies a bonus.
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Power BI).
• Excellent interpersonal and communication skills, with the ability to engage and motivate teams.
• Proven experience in change management.

Key Competencies:

• Analytical Thinking: Ability to analyze complex systems and data to drive actionable insights.
• Problem Solving: Skilled in identifying root causes and developing effective solutions in fast-paced environments.
• Attention to Detail: Meticulous and thorough, ensuring accuracy in process documentation and reporting.
• Team Collaboration: Able to work effectively with diverse teams and foster a collaborative culture.
• Organizational and Communication Skills: Excellent at organizing tasks and communicating clearly.
• Relationship Building: Proven ability to build relationships and influence outcomes at all levels.
• Change Management: Demonstrated expertise in managing people through change effectively.
• Adaptability: Skilled at working under pressure and adapting to change.

This is a full-time permanent role working Monday to Friday on a hybrid basis with 2 days in office at 150 York St in Downtown Toronto.

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, RRSP matching, bonus eligibility, and a genuine opportunity to grow supported by our Education Reimbursement program. We offer flexible work arrangements to help Medcanners balance their work and personal or family needs

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s 50 Best Managed Companies!

Position Pay Range

$55,245.00 - $75,963.00 CAD annually

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives. ​

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

AI Use Disclosure – Recruitment at Medcan​

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of candidates as part of a fair, transparent, and inclusive hiring process. These tools assist our Talent Acquisition team but do not make final hiring decisions. All decisions are reviewed and made by our hiring teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact Medcan’s Talent Acquisition team at [email protected].