To provide direct customer service to students, third party sponsors, faculty, and staff members through face-to-face, telephone, and e-mail interactions. Processes student payment activity, including the receipt of cash payments and other related accounts receivable. Responsible for reviewing and auditing work and serving as a back-up for other positions in the Bursar's Office.

Major Responsibilities:

• Deliver excellent customer service to students, faculty, and staff members while demonstrating a positive attitude that creates an inclusive environment in which all people are valued and supported.
• Assist students with navigating through MyIvy Connect, TouchNet, and Bank Mobile software to obtain balances, payment options, etc.
• Research students’ issues and questions that impact their accounts. This could include: analyzing registration and financial aid, working with other departments, and evaluating other vendor systems that affect the students’ accounts. Problem solve the issue and advise students of next steps and options for resolution.
• Process student payments and other billing transactions on the Banner and Workday systems and cash register.
• Assist with all aspects of the Bursar’s Office to include daily processing and review of all cash receipts, cash receipt forms, and ensure daily bank deposits and cash transfers are processed in accordance with College policy.
• Assist in the timely invoicing and processing for 3rd Party Sponsor accounts.
• Able to supplement each person's work in the accounts receivable areas, or fill in, in case of emergency, absence, etc.
  
  The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Minimum Qualifications:

College level course work in accounting or office practices, or the equivalent in work experience - including accounts receivable experience. Customer service and cash handling experience. Above average computer skills – Microsoft Office required. Strong written and oral communication skills, the ability to work in a fast-paced environment, the ability to work as a team member, and the ability to multitask. Able to handle responsibility with minimal supervision.

Preferred Qualifications:

Associate Degree

Experience with Banner and Workday systems

Other Requirements:

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Working Hours:

General number of hours for this position: 25 hours per week. General hours for the position are Monday through Friday 12:00pm-5:00pm. Hours may vary during peak times and mandatory training sessions. Occasional Saturday hours may be required during peak times.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.