Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Temecula, CA location in the Abbott Vascular Division.  Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.  Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

Our location in Temecula, CA currently has an opportunity for a Customer Service Area Trainer.

Job Function:

Develop and implement training programs, education and tools to support U.S Customer Service, US Field Personnel and customers. Provides clear and concise information to trainees that enable understanding of processes, procedures, policies and customer experience excellence. Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

Main Responsibilities:

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

• Work closely with Customer Service Supervisors to define training curriculum's by assessing and analyzing customer requirements, commercial and marketing strategies, products, regulations and Corporate and Divisional policies and procedures.
• Remains aware of changes that may impact training requirements/needs by seeking out information that may change the processes and policies of Customer Service and Field Personnel and impact the Customer. Remains aware of trends and advances in training methodologies in business. Implementing changes/improvements to training protocols and materials accordingly.
• With the Customer Service management team, develop approach, scope and methodology of training materials to maximize impact and minimize training time by determining the target audience, time and location requirements and other applicable factors.
• Co-ordination of training activities making necessary logistical arrangements for resources and tools required.
• Deliver training as required to meet customer requirements, commercial and marketing strategies, product knowledge requirements, regulation compliance and Corporate and Divisional policies and procedures.
•  Monitor and update training requirements and records to ensure compliance.
• Works with the Management team to ensure that post-training results meet organizational targets and expectations by collecting and analyzing post-training data and implementing remedial training activities as necessary.

Qualifications:

Bachelor’s degree plus 3+ years of related work experience with a strong understanding of specified functional area, or an equivalent combination of education, proven skills and/or work experience.

SKILLS PREFERRED:

• MS Excel/Word/PowerPoint experience required
• SAP Experience a plus
• Training experience a plus
• Presentation skills
• Good written/oral communication

Will perform this job in a quality system environment. Solid understanding and application of business concepts, procedures and practices. Exercises judgment within generally defined practices and policies in selecting suggested methods and techniques for obtaining solutions. Requires strong verbal and written communication skills. Has a sound knowledge of presentation, training and analysis software. Has experience and knowledge dealing with customers and customer experience concepts.

Position Accountability / Scope:

Position is responsible for the development and utilization of the Customer Service training classroom and access to sandbox systems. Participates in the development of employees by providing guidance and offering counsel. Participates in project teams across functional boundaries. Interacts with customers. Participates in goal and objective setting with management team. Exercises judgment in selecting suggestions for innovative and practical methods to achieve problem resolution within compliance boundaries. Failure to obtain results can impact compliance and expenditures.

WHAT WE OFFER :

At Abbott, you can have a good job that can grow into a great career. We offer:

• A fast-paced work environment where your safety is our priority
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$48,000.00 – $96,000.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

AVD Vascular

        

LOCATION:

United States > Temecula : AWDC

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 10 % of the Time

     

MEDICAL SURVEILLANCE:

Yes

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf