Program Coordinator

UMGC Europe

Location: Kaiserslautern, Germany (Ramstein, Sembach, Kapaun, ROB, Landstuhl)

Overseas Contingent III, 100%-Time, Pay Grade 003

University of Maryland Global Campus (UMGC) Europe seeks a Program Coordinator. The Program Coordinator (PC) reports to and works with the Site Lead (SL) in the administration of UMGC operations. It is the job of the PC to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The PC must work effectively with the Regional Director, Assistant Director, local Program Coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large. Required duties/activities to be accomplished by the Program Coordinator are listed below:

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive

• Responsible for setting-up live streaming equipment prior to live-streaming classes, serving as first-level technical support to immediately respond to and troubleshoot live streaming issues, and securing live streaming equipment at the end of live streaming class meetings

• Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities

• Ensure that building rules are abided by UMGC Europe students and that all UMGC Europe labs/rooms are clean and presentable

• Opening and closing the UMGC Europe computer lab, building entrances, and classrooms, and proctoring exams if needed

• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff

• Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC

• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation

• Provide assistance with processing students’ military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.)

• Distribute marketing, advertising, and mass media materials at assigned locations when permissible

• Assist with base access as needed

• May provide facility support to include: opening and closing UMGC computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC students, that all UMGC labs/rooms are clean and presentable, and that all supplies are readily available

• Ability to work night (primarily evening schedule) and weekend hours

• Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE: 

• High School Diploma/GED

• Background in customer service

• Able to work in a fast-paced and complex environment with accurate attention to detail

• Possess basic office management and clerical skills

• Effective written and verbal communication skills

• Good interpersonal skills

• Successful applicants must be able to pass a background check and meet requirements for individual logistic support (ILS)

PREFERRED EDUCATION AND EXPERIENCE:

• Some college coursework

• Applicants with a U.S. valid driver’s license

WHO MAY APPLY: Applicants with individual logistical support (ILS) preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected].