Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

TD Securities

Pay Detail:

$85,000 - $110,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Global Operations and Business Services is a diverse and dynamic group of individuals, whose varied talents and experiences enable us to provide critical infrastructure services that support and/or control the trading, investment, and corporate banking functions of TD Securities. We are committed to innovation with purpose, execution with excellence, and continually improving the employee value proposition. We foster a culture of diversity, inclusion, and community giving.  Our dynamic team is divided into five main functional areas: Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, and Change Delivery.

The Global Operations team partners with the front office and other groups globally to mitigate risk and deliver world class service to our global client base. They provide operational support and control functions across the trade lifecycle.  The team is heavily involved in new product initiatives and process improvements to streamline our support model.  They take great pride in ensuring controls are being continuously reviewed and updated while focusing on the customer at every point of contact.  

If you are industrious, collaborative, innovative, and enjoy visionary thinking, while also maintaining a commercial view on the market, joining our team could be an ideal opportunity for you.

Role Details:

Help the Team deliver effective operational processes as it relates to reconciliations and regulatory control.  The role is also accountable, as a team independent from the day-to-day process, to assess and actively lead continuous improvement efforts intended to increase efficiency and maintaining the standards and controls required in a Global operating environment.  The group’s primary responsibilities include reconciliations of a variety of on and off-balance sheet accounts spanning multiple business lines in the New York office.  The incumbent should have a basic knowledge of the operating environment in their own area, as well as a general understanding of the full trade lifecycle for products and businesses across a Global Wholesale Bank.

Job Accountabilities:

• Monitor, escalate and help resolve Cash Breaks, Depo Breaks, FOBO Breaks
• Daily collaboration with cross functional teams and partners globally to help resolve breaks. 
• Ensure all breaks reports are complete, accurate and communicated on a timely basis. 
• Help prepare metrics and analytics related to breaks, fails and open items. 
• Work to ensure certain regulatory requirements are being met from an Operations perspective by providing Finance with the relevant data.
• Accountable for resolving exceptions, non-standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required
• Requires knowledge of business unit and operational functions for business area supported and regulatory issues/requirements for jurisdictions supported
• Be able to lead small projects, work independently on various tasks and have to ability to suggest and implement process improvements.

Qualifications/Skills/Experience:

• One to five (3-6) years' experiences within Capital Markets role: Operations /Product Control / Financial Control 
• Knowledge of Microsoft Office products including Excel, Word PowerPoint (emphasis on Excel Skills)
• Strong Communication Skills
• Strong knowledge of reconciliations
• Strong team player, collaborates well with others
• Highly motivated individual willing to learn and take on multiple tasks
• Knowledge of trade lifecycle and Capital Markets business
• Sound knowledge of reconciliation management and development in a capital markets environment.

The TDS Operations Analyst II will act as a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues.  Executes on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhances management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitates the implementation of policies/processes and/or initiatives to meet functional objectives.

Depth & Scope:

• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
• Sound level knowledge with some form of related training and/or related experience or skills
• Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high-risk/financial impact
• Identifies key operational/ reporting/process issues for own area
• Provides thorough analysis and/or specialized reporting or operational/process support
• Requires general understanding of the overall function and/or businesses supported
• Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus
• May lead small scale initiatives or work stream packages for assigned area
• Completes work within specifically defined parameters with guidance/ direction from management as necessary
• May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions

Education & Experience:

• Undergraduate degree/ college diploma
• 3+ years relevant experience
• Solid knowledge key functional areas
• Knowledge of products traded
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Knowledge of project/program support, planning and implementation
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Knowledge of systems interfaces, payment and funding processes, compensation rules, and regulatory issues
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Customer Accountabilities:

• Executes more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Identifies, documents, and investigates processes/exceptions arising from transactions/processes beyond first level operations service delivery
• Coordinates with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identifies opportunities to improve service delivery
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Supports partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
• Contributes to the production of consolidated or aggregated reporting as appropriate
• Maintains working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder Accountabilities:

• Supports the timely and accurate completion of business processes and procedures according to SLA requirements
• Contributes to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions
• Continually develops understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality
• Analyzes service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
• Ensures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Contributes to the development/delivery of presentations/ communications to management or broader audiences
• Ensures necessary due diligence to support the accuracy of all customer transactions / activities
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Protects the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Supports change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Supports the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Provides training, coaching and/or guidance to others on the team
• Participates in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
• Ensures the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.