We are seeking a highly motivated and organized ServiceNow professional that has previously implemented an enterprise portal through Employee Center Pro (ECP) within HR Service Delivery (HRSD) and balances technical acumen with stakeholder management with internal “clients” across several divisions at Vanguard.

Responsibilities:

• Configure an enterprise portal through Employee Center Pro (ECP) within the HR Service Delivery (HRSD) module to transition our current state employee (crew) intranet (CrewNet) into a “one-start-shop” portal within ServiceNow.
• Implement functionality for case management, knowledge management, news & announcements, organizational charts, employee (crew) profiles, upcoming events, search, virtual agent (chatbot), and guided employee journey workflows (i.e., job changes, leave of absences, onboarding/offboarding, laptop upgrades, etc).
• Coordinate with several HR leaders across functional areas like talent acquisition, total rewards (compensation & benefits), payroll, performance management, talent development, etc.
• Partner with the Employee Experience and HR Contact Center (1Crew) teams to design a future state solution that is easy to use and meets enterprise needs.
• Build integrations between ServiceNow and other platforms such as our Human Capital Management Tool (Workday), Learning Management Platform (Degreed), Finance (Oracle), and Facilities (PlanOn).
• Maintain the security and access to the portal.
• Work with other product teams, technology experts, and business stakeholders to provide functional support.
• Assist in the development of and management of architecture governance process(es).
• Prepare and present product-related documentation.
• Mentor less experienced crew members and contribute to overall development of the organization.

Qualifications:

• ServiceNow HR Service Delivery (HRSD) certified and/or previous experience implementing HRSD, including case + knowledge management, virtual and live agent chat, employee journeys/workflows, and Employee Center Pro.
• Minimum of eight years related work experience, with at least three years of technology architect experience.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.