At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Terra Luna Resort

Join the opening team at one of our destination’s newest hotels, inspired by the massive planetary elements of the universe.

Position Start Date No Earlier Than October 14, 2024

Job Specific

• Maintains beverage department staffing levels so as to provide for optimal performance
• Develops/approves all beverage department budgets, forecasts and schedules
• Establishes and administers all departmental guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of all beverage outlets, to include; labor management, inventory control, product selection
• Oversees supervisory activities for production/delivery of quality product/service
• Approves all department purchase requisitions, to ensure operational costs are kept within forecasted budgetary guidelines
• Reviews/maintains daily payroll report/records, maintains labor costs within established budgetary guidelines
• Establishes appropriate par levels for all beverage and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations
• Ensures security, control and proper use of operating supplies and equipment for all beverage outlets
• Attends all required hotel meetings to keep informed of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel
• Communicates daily with outlet managers and assistants to obtain/provide current information regarding daily activities/functions and upcoming events
• Evaluates individual team member performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains team members as needed in order to ensure superior levels of  performance
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental team members according to Loews Hotels standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Conducts departmental meeting as required to communicate effectively with all beverage department team members to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and team member satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Thorough knowledge of Wines and Spirits; all matters relating to the proper administration and operation of beverage service outlets and the legal aspects associated with delivery of alcoholic beverages (TIPS certified or equivalent)
• Five to seven years progressive management experience in large up-scale, multiple outlet, hotel beverage operations
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Certification of training in Responsible Vendor requirements or ability to obtain same
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays