Client Experience Coordinator

Posted:
8/14/2024, 5:00:00 PM

Location(s):
San Antonio, Texas, United States ⋅ Texas, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Medical, Clinical & Veterinary

We are looking for a detail-oriented and organized Coordinator to join our Growth & Client Experience team! This role will be directly responsible for managing our Online Pharmacy Initiatives and will work closely with our Field Operations team to deliver high-quality results.

Responsibilities:

· Works in a support role for the Growth & Client Experience team

· Supports the Growth & Client Experience and Field Operations teams to meet and exceed revenue goals through our Online Pharmacy initiatives, including:

o Onboarding veterinary practices into our focuses specific to online pharmacy

o Facilitating follow ups with veterinary practices

o Tracking KPI’s of the project to drive compliance and gauge success

o Ensures deadlines are met

· Assists with administrative duties and data entry related to G&CE support

· Assists in reviewing processes to identify inefficiencies and help make improvements as the company continues to grow

· Develops and implements SOPs to increases client retention and achieve cost savings

· Identifies new opportunities and solutions related to online pharmacy to support the growth goals of the company

Qualifications & Requirements:

· Ability to properly prioritize and complete tasks simultaneously

· Ability to problem solve and adapt to multiple situations

· HS Diploma or educational equivalent

· Excellent communication skills

· Computer efficiency

· Very detail-oriented

· Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)

· Preferred: Previous experience in the veterinary industry, particularly with pharmaceuticals

· Preferred: Knowledge of veterinary medical terminology, procedures, and pharmaceuticals

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:


•    Comprehensive medical, dental, and vision insurance
•    401(k) matching
•    Generous holidays and paid time off
•    Career development programs
•    Robust health and wellness initiatives
•    Employee referral bonus programs and much more!


AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.