With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Senior Claims Handler is responsible for managing volume and complex claims across professional indemnity, management liability, directors and officers and general liability.
 

Senior Claims Handler support the manager as a support to other colleagues.

Key tasks and responsibilities

·       Manage end to end case load of financial lines and liability claims within specified financial authority limits.

·       Apply legal principles relevant to both coverage and liability considerations to all financial lines/liability claims and provide technical support to claims handlers when required.

·       Prepare claims reports (including Large Loss Reports) for internal and re-insurance requirements and provide regular updates on claim developments which trigger reporting thresholds.

·       Ensure claims are handled in accordance with internal procedures and regulatory requirements (including Lloyd’s) and that reserves are entered in accordance with the company’s stated reserving philosophy.

·       The engagement of and provision of instructions to Coverage and Defence counsel in accordance with Claims Handling Guidelines on both volume and complex claims.

·       Develop and maintain positive working relationships with internal and external stakeholders and regularly communicate on claims trends and legal and regulatory considerations impacting claims management. 

·       Provide wording recommendations to the product team on an ongoing and regular basis with the support of the Claims Manager.

·       Take ownership and responsibility for operational tasks including claims payments, reconciliations, portfolio reporting, claims histories and file audits.

·       Ensure claim files are regularly reviewed with all appropriate correspondence and file notes attached.

·       Suggest, recommend and implement process improvement initiatives on reporting, claims systems and claims guidelines.

Senior team member responsibilities:

• Assist the manager in supervising team members in dedicated team by providing training, guidance, mentoring; assist in providing feedback.

• Support the manager in overseeing work of junior roles.

• Act as a local leader, being a role model and by providing guidance to the team members.

General responsibilities:

• Collaborate effectively with other business units.

• Adhere to company’s policies, procedures and local guidance as well as to the legislation.

• Other reasonable duties as directed by the business, within the scope of the role.

Role requirements and skills

• Law degree - preferable.
• Experience at an insurance law firm or in house claims team preferable

• Good working knowledge of Insurance Contracts Act and other applicable common and statutory law.

• Good knowledge of regulatory and compliance requirements relevant to claims handling.

• Analytical skills and good attention to detail.

• Excellent organisation and time management skill

• Strong interpersonal skills and ability to communicate effectively with internal and external stakeholders at all levels.

• Excellent verbal and written communication skills.

• Enthusiastic, positive attitude.

• Flexibility, ability to multi-task and deliver initiatives within a short timeframe.

• Interest in technological solutions to drive the robust management of claims.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

16200 Arch Underwriting at Lloyd's (Australia) Pty Ltd