Position Summary

The Sr. Associate, Human Resources, serves as a key partner supporting a broad range of human resources and talent acquisition activities. This role is responsible for coordinating onboarding, recruitment administration, compliance processes, employee transactions, and HR operational support while partnering with leaders and employees across the organization. The incumbent applies strong HR knowledge, sound judgment, and analytical skills to resolve issues, improve processes, and ensure an exceptional employee experience.

This position serves as a trusted resource for employees, hiring managers, and HR partners, providing support across the employee lifecycle while ensuring compliance with company policies and regulatory requirements. The role may act as a subject matter expert and mentor to junior team members and is recognized as a knowledgeable resource within the department.

This is a hybrid role, based at our Buffalo, NY, office and is required to be onsite 3 days/week.
 

Key Responsibilities

Talent Acquisition & Onboarding

• Coordinate nationwide onboarding activities to ensure a seamless new hire experience for the US Channel business.
• Prepare and distribute new hire communications, including orientation details, company information, and onboarding requirements.
• Maintain orientation rosters and partner with training teams to coordinate onboarding schedules.
• Support internship recruiting initiatives and coordinate onsite internship activities and engagement programs.
• Promote and administer employee referral programs to support talent attraction efforts.
   

HR Operations & Compliance

• Conduct and monitor pre-employment background checks and ensure timely resolution of any issues.
• Manage I-9 completion and reverification processes, ensuring compliance with federal regulations.
• Maintain accurate employee records and ensure compliance with HR policies, procedures, and regulatory requirements.
• Assist with audits, reporting requirements, and documentation requests.

HR Systems & Data Management

• Utilize Workday to track candidate and employee activity, generate reports, and streamline workflows.
• Maintain the accuracy and integrity of HR data and personnel records.
• Support system testing, reporting enhancements, and continuous improvement initiatives.

Employee & Business Support

• Serve as a resource for employees and managers regarding HR policies, processes, and programs.
• Partner with business leaders to address day-to-day HR needs and support organizational objectives.
• Provide administrative and operational support across multiple HR functions.
• Support employee engagement initiatives and HR communication efforts.
• Maintain confidentiality and discretion when handling sensitive employee information.

Team Collaboration & Leadership

• Serve as a subject matter resource for HR processes, systems, and recruiting operations.
• Crosstrain and provide backup support for unemployment claims administration and HR analytics activities.
• Assist in developing and improving HR procedures, workflows, and systems.
• Act as a lead, mentor, or trainer for less experienced team members as needed.
• Contribute to HR and talent acquisition projects that enhance organizational effectiveness and employee experience.

Qualifications

Education & Experience

• Associate degree or equivalent experience with a minimum of five (5) years of HR, recruiting, or related functional experience; OR
• High school diploma or equivalent with a minimum of eight (8) years of related experience, including four (4) years of position-specific experience.

Preferred Qualifications

• Experience supporting recruiting, onboarding, or HR operations in a corporate environment.
• Experience using Workday or similar HRIS and applicant tracking systems.
• Knowledge of employment laws, compliance requirements, and HR best practices.
• Experience with EEO, AAP, I-9, and background screening processes.

Knowledge, Skills & Abilities

• Strong knowledge of HR operations, recruitment administration, onboarding, compliance, and employee support.
• Advanced organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to make sound recommendations.
• Excellent verbal and written communication skills.
• Proven ability to build partnerships and work effectively across all levels of the organization.
• Strong customer service orientation and commitment to providing a positive employee experience.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Proficiency with Microsoft Office applications and HR technology platforms.

What You Bring to the Role

• Recognized skilled specialist in the HR field with broad functional expertise.
• Ability to work independently on complex assignments requiring judgment, initiative, and problem-solving.
• Demonstrated capability to identify process improvements and implement more effective ways of working.
• Strong collaboration skills with the ability to influence and support leaders and employees across multiple business functions.
• Serves as a trusted resource and knowledge base within the HR organization.

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