Senior Manager, Global Strategy and Governance, Deliveroo Hop

At Deliveroo, our mission is to transform the way people shop and eat, bringing the neighbourhood to your door by connecting customers, restaurants, shops and riders. We give people the opportunity to buy what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Team

This role sits within the Deliveroo Hop business unit, which reports to the Director of Deliveroo Hop 1P. You will be responsible for driving the global strategy for Deliveroo Hop, working closely with the Director, driving strategic projects/programs and running all governance for Deliveroo Hop to ensure the smooth running of the business unit.

The work is a mix of strategic thinking, stakeholder management, project work and governance. 

The culture within the team is informal, fast-paced and entrepreneurial. Given the growth of the business and the senior stakeholder exposure, progression in the team can be fast. 

The Role

In this role, you’ll report to the Director of Deliveroo Hop 1P. 

You will be responsible for

• Working with the Director of Deliveroo Hop and market/team leads to set the vision, strategy and plan for Deliveroo Hop.
• Working with finance and central teams (e.g. Grocery Program Management) to coordinate and ensure the timely delivery of Hop inputs to planning processes (e.g. annual planning)
• Running governance for Deliveroo Hop and coordinating these processes across global stakeholders. This may include annual planning, quarterly planning, MBRs, WBRs and trading updates.
• Leading strategic projects for Deliveroo Hop from strategy definition to delivery. The scope of these projects is expected to be wide and varied. Example topics could include the future of retail on Deliveroo Hop, defining and implementing a globally standardised commercial framework, and break-out options for innovation.  
• Conducting analysis and modelling to support strategic recommendations.
• Coordinating and driving the delivery of strategic initiatives across HQ and market stakeholders, from trial to roll-out.
• Acting as the first point of contact to input into central HQ initiatives and acting as a bridge between HQ and market teams. 

 

Qualities We’re Looking For

 

• Skilled influencer, able to build trusted relationships up to Director level 
• Strong strategy experience, perhaps gained through strategy consulting or in-house strategy roles
• Ability to set annual vision and plan 
• Experience in running governance across multiple teams and geographies
• Programme management experience in a matrixed and multi-geography team/organisation
• Analytical and modelling skills, including understanding of P&Ls

 

Requirements

• 5+ years experience in strategy, programme management and governance roles.
• Fluent in English 
• Significant experience in managing cross-functional stakeholders, preferably across multiple geographies.
• Experience in, or working with online or offline grocery retail is preferable.
• Effective relationship-building, organisation and communication skills whether face-to-face or through video, phone or email.
• Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow Deliveroo Hop.
• Collaborative team player who can get the best out of the people around you. Able to work effectively with all levels of Deliveroo.

 

Nice-to-have

• Experience working in Q-commerce

Benefits and Diversity

 

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing companies in an incredibly exciting space.