Salary:
National from £41,800 to £52,200 (depending on experience)
London from £46,000 to £57,400 (depending on experience)

An exciting opportunity to be part of the team to provide FCA-wide service and support for our core case management systems!

We are recruiting a Salesforce System Support on a 12-month Fixed Term Contract/secondment.

The Salesforce System Support will support the day-to-day operations, maintenance, and management of our core case management systems by responding to queries, liaising with stakeholders across the FCA and providing a professional service.

What you will be doing

• Supporting FCA users on Salesforce system issues and using investigation skills to triage all issues and ensuring appropriate fixes are implemented in a timely manner
• Maintaining and enhancing on how the system supports users in their day-to-day activities
• Working on system developments/enhancements to meet users’ requirements
• Implementing configuration changes and providing consultancy on major Salesforce changes
• Managing and running several processes and ensuring SLAs are met
• Supporting user management, planned outages and system releases and prioritising issues based on urgency and impact and using experience and initiative to escalate issues where necessary

What will you get from the role

• Opportunity to work cross functionally and autonomously with teams who are passionate about delivering value
• Opportunity to tackle a challenging, interesting and varied portfolio of work encompassing supervision, authorisation and enforcement processes
• Ability to work with key stakeholders across the FCA delivering technological enhancements to support the work of the FCA
• Ability to shape and govern the technology practices using innovation and past experiences
• A sense of purpose in your job, knowing that you’re serving those in need
• Opportunity to increase your knowledge around UK regulation as well as system architecture, development and change on the Salesforce platform
• Opportunity to expand Salesforce knowledge and be part of a diverse team where we embrace diversity of ideas

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.  

Core benefits that you will receive as standard are:  

• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa  
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  
• Life assurance of eight times your basic salary  
• Income protection  

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.  

The skills and experience you will have 

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

Minimum

• Experience of using case management systems
• Experience of investigating and triaging issues within a CRM product such as Salesforce
• The successful candidate will hold or will be required to obtain Security Clearance (SC)

Essential

• Salesforce Administrator certification highly preferred
• Ability to deliver solutions and service consistently to a high standard
• Ability to ensure day-to-day queries are managed within given timeframes
• Good stakeholder management and communication skills and able to build and maintain effective relationships with customers, peers and stakeholders of all levels
• Ability to contribute to, and follow, system and technical documentation using appropriate methodologies
• Ability to produce written material to communicate complex technical ideas to diverse audiences
• Ability to interpret, analyse and present information to influence system development

About the FCA   

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.  

The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.  

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Associate - Regulatory role.   

Flexible working

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we won’t judge you for asking.    
  

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices.  This means that as part of the application process you will be able to select your preference of which office location you would like to work from.   

Useful information  

Applications for this role close at midnight on 3rd November 2024

This role is graded as Associate – Regulatory (Level 8)

What to expect from our interview process  

All applications will be reviewed once the advert has closed.

Shortlisted candidates will be invited for a 60-min competency-based interview.

This is a 12-month Fixed Term Contract/Secondment role.

Got a question?    

If you are interested in learning more about the role please contact:

For Internal applicants, please contact Cheryl Cheung at [email protected]

For External applicants, please contact Aaron Ward at [email protected]

Application support  

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.  

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. 

Security Clearance/Vetting

The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting.

Please note that all applications must be submitted through our online portal, applications sent via email will not be accepted.  

Please note – Applications must be submitted through our online portal. Applications sent via email will not be accepted.