Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$139,000.00 - $181,000.00

What’s the role?

Etsy is seeking a Marketplace Policy Manager to join our team. This role is responsible for developing and implementing fair, nuanced, and enforceable policies that govern user content and behavior across Etsy's family of brands, including subsidiaries Reverb and Depop.

 

This is a full-time position reporting to the Director, Global Marketplace Policy. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our  work modes and workplace safety policies here.

What’s the team like at Etsy?

We're a small, collaborative group of platform policy professionals who thrive on solving complex marketplace challenges. Balancing creativity with analytical rigor, we stay at the forefront of e-commerce trends and emerging policy issues. We take pride in the fact that our work directly shapes the Etsy, Inc. experience for millions of users worldwide.
 

What does the day-to-day look like?

• Conduct in-depth research on industry trends, academic findings, and internal data to inform policy decisions.

• Develop and refine marketplace policies that align with company goals and stakeholder priorities.

• Build consensus among diverse stakeholders on optimal policy stances for Etsy, Inc.

• Perform complex risk tradeoff analyses to ensure our policies effectively balance safety, fairness, growth, and risk. 

• Collaborate with cross-functional teams (Trust & Safety, Product, Comms, etc.) to ensure consistent, accurate policy implementation and communication.

• Manage high-profile policy escalations and respond to enforcement team consultations.

• Lead continuous improvement initiatives for Etsy's policy ecosystem.
   

Qualities that will help you thrive in this role are:

• 7+ years of professional experience, with 3+ years of experience developing and implementing platform policies in e-commerce or related fields.

• Strong analytical and problem-solving skills with a data-driven approach

• Excellent research, writing, and verbal communication skills, with the ability to explain complex concepts clearly.

• Proven ability to manage multiple projects autonomously across various development stages.

• Experience building rapport and influencing both technical and non-technical team members to drive alignment across multiple functions.

• Familiarity with Trust & Safety and content moderation best practices (preferred).

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.