Posted:
7/26/2024, 8:03:26 AM
Location(s):
Champaign, Illinois, United States ⋅ Illinois, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Medical, Clinical & Veterinary
Workplace Type:
Hybrid
Summary:
The ASPCA Veterinary Support Team is seeking a friendly, engaging, reliable, flexible, and people-savvy Certified Veterinary Technician who wants to make a difference in the world. Our Veterinary Support Associates provide a communication pathway for clients, answering over 25,000 inbound calls and making over 15,000 outbound calls annually. Our work includes providing veterinary triage, appointment scheduling, and program support for the ASPCA Adoption Center and ASPCA Animal Hospital in New York City, Community Engagement, Community Medicine (New York, Miami, Los Angeles), ASPCA Spay/Neuter Alliance (North Carolina), Los Angeles Feline Program Team, and Strategy & Research teams. Additionally, this team collaborates with social service agencies and veterinary partners to help the most at-risk animals within our designated service areas.
The Veterinary Support Associate will have experience using veterinary technician skills and excellent medical knowledge, customer service, and communication skills. They will effectively and professionally communicate with pet owners and veterinary professionals to provide emergency triage, assess and report on animal health and well-being, schedule services, and keep accurate and professional case records to assist with ASPCA mission-focused work involving at-risk animals, surrender prevention, and anti-cruelty intervention.
This is a regional remote position open to all eligible candidates based within the United States. Candidates must reside within 250 miles of the ASPCA Midwest Office in Champaign, IL.
Responsibilities:
Job responsibilities will include, but are not limited to:
Exemplifies the ASPCA’s Core Values:
Qualifications
Education and Work Experience
Additional Information
Language
Compensation and Benefits:
The applicable target hiring range for this remote role is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. We have organized the U.S. varying costs of labor index into three geographic zones. As a point of reference, we’ve included our ASPCA locations by geographic zone to illustrate what the hiring range would be in each of the following areas.
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.
The Compensation Team will review internal candidates’ current compensation, to determine if an offer beyond the target hiring range may be applicable.
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Qualifications:
Bilingual (Spanish) Strongly PreferredCertified Veterinary Technician - Other
Language:
English (Required), SpanishEducation and Work Experience:
Associates (Required), BachelorsCustomer service/client-service facing experience preferred, Emergency veterinary practice experience highly preferred, Must have graduated from accredited school of veterinary technology (2 or 4-year program), Social service, veterinary practice, or animal shelter experience preferred, Veterinary triage experience highly preferred
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Website: https://www.aspca.org/
Headquarter Location: New York, New York, United States
Employee Count: 501-1000
Year Founded: 1866
IPO Status: Private
Last Funding Type: Grant
Industries: Association ⋅ Non Profit