Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

About this roll*  (Responsibilities) 

Toast is looking for a Vice President of Customer Revenue Growth to lead our strategy and efforts in driving revenue growth through the expansion of product adoption within our existing customer base of small to medium businesses. Reporting to the SVP of Sales, this role will oversee Toast’s Growth team, with partnership and influence into our Shop/Ecommerce product platform.

• Develop and scale upsell strategies using data-driven insights to increase average revenue per unit (ARPU) and customer lifetime value (CLTV).
• Leverage predictive analytics and customer segmentation to identify and prioritize high-potential upsell opportunities across Toast’s product portfolio.
• Build and lead a high-performing sales team focusing on repeatable sales systems; create and iterate on playbooks, training materials, and sales enablement tools based on key metrics to drive predictable outcomes.
• Optimize the customer journey by implementing a scalable, customer-focused approach across upsell channels.
• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to ensure alignment on key metrics and continuous improvement in upsell execution.
• Research and test new methodologies in upselling and customer expansion, ensuring strategies align with evolving market trends and technology innovations.

Do you have the right ingredients*? (Requirements)  

• 10+ years of experience in a SaaS sales environment with a focus on upsell, cross sell, or account management
• Demonstrated experience with Land and Expand motions
• Track record of leading high-performing sales teams by building and implementing repeatable, scalable systems that drive consistent results
• Proven success with product-led growth motions
• Experience with small to medium-sized business customers preferred

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required