Posted:
7/29/2024, 5:00:00 PM
Location(s):
Nevada, United States ⋅ Las Vegas, Nevada, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Job Summary:
WHO ARE YOU?
Do you enjoy live events? Do you excel in fast paced, creative environments? Are you comfortable speaking on the phone directly with fans? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…
WHO ARE WE?
Vibee is a global destination experiences company, providing exclusive hotel & ticket packages to the best music festivals, concerts and destinations worldwide.
We connect global travelers & music fans to curated Vibee destination experiences, as well as events from our exclusive partners like Live Nation, Insomniac Events, C3 and more.
This is a unique opportunity to join our team of passionate travel experience creators with Vibee and catch the buzz!
THE ROLE
Vibee is seeking a highly motivated and proactive Fan Experience Coordinator to join the Fan Engagement Team. This position will answer inbound calls, emails, and chats from customers from around the world and handle various types of requests that require different levels of troubleshooting, all while providing exceptional service and working towards a goal of one contact resolution. This is not a remote position and is required in office in Las Vegas, NV at least 3 days per week. This position reports to the Director of Fan Experience.
RESPONSIBILITIES
QUALIFICATIONS
WORK ENVIRONMENT
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Vibee strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Hiring Range: $18.00 - $22.00 USD per hour
Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Vibee takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
Website: https://www.livenationentertainment.com/
Headquarter Location: Beverly Hills, California, United States
Employee Count: 10001+
Year Founded: 1996
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Concerts ⋅ Event Promotion ⋅ Events ⋅ Media and Entertainment ⋅ Ticketing