TITLE:  Contract & Billing Administration Analyst

LOCATION:  Tulsa, OK

REPORTS TO:  Manager, Contract Pricing

The Contract & Billing Administration (CBA) Analyst serves as a critical point of contact with Ingredion’s customer base for daily operational tasks associated with billing, invoicing, contracting and data management needs. This role partners with colleagues in Logistics, Sales, Credit, Finance, and Product Management to gather information and resolve customer account problems, all while ensuring high levels of satisfaction and customer retention. Provides customized professional service with the expectation that the Analyst has ownership over the resolution.

The responsibilities of a Contract & Billing Analyst will include:

• Approve and process all invoicing. Ensure invoices are accurate and processed in a timely manner. Ensure consistency and accuracy in customer billing activities.
• Analyze inquiries relating to billing, invoicing, and pricing (current and historical). Provide information as needed to both internal and external customers.
• Prepare and maintain data associated with customer master records in order to support business needs. Understand and process auto-outputs for internal/external purposes. Maintain various customer portal accounts in regards to invoicing.
• Employ the basic functions of accounting, including credits and debits. Research and process credits and debits as necessary to reconcile customer accounts. Process customer rebates as required by sales contracting.
• Prepare records of customer contract pricing in order to support business needs, including entering customer pricing and contracts. Ensure sales people have the information required to contract and maintain business.
• Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate stakeholders.
• Demonstrated ability to work two or more pricing desks, maintain two key accounts, and develop work aids
• Knowledgeable of nuances within multiple business segments
• Prioritize tasks accurately and in a timely manner
• Collaborate with and support team members. Participate in group problem solving and team activities
• Recommend and implement process improvements

Qualified candidates will have:

• 3-5 years of experience preferred.
• Bachelor’s Degree preferred.
• SAP, Salesforce, EDI, and Esker (Credit Applications) experience required.
• Execute on fundamental tasks such maintaining customer master records, pricing, invoicing, sales contract maintenance, processing credits, debits and customer portals, etc.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

No