At Central Pharmacy Services, we enable the Future of Pharmacy. Shoppers Drug Mart is going through a historical transformation that will eventually change healthcare as we know it in Canada. The CPS team is at the center of this exciting change. We are building the most streamlined and versatile central fill network in the country and we’re looking for colleagues who can help us make it a reality.

As Director of Operations, you will have the opportunity to oversee the ongoing management of our Central Pharmacy Services (CPS) operations site located in Moncton, NB, providing vital central fill solutions across the province. The holder of this dynamic role will provide leadership across all site functions in delivering the business objectives. You will be at the forefront of our mission to create a lean, technologically advanced pharmacy production environment that consistently exceeds client expectations while adhering to regulatory requirements and quality standards. To that end, the Director of Operations will foster an environment of continuous improvement with a clear focus to create a positive, energetic, safe workplace while providing the highest customer satisfaction. As the leader of an operating site, the Director of Operations will be instrumental in shaping the culture to drive excellence through strategic alignment and vision while managing the P&L to achieve financial objectives.

What You’ll Do:

• Manage all functions of the site operations

• Ensure the employees, facility and systems are appropriate to safely manage the demands associated with the operations

• Fulfill obligations for maintaining the site’s compliance to all company and regulatory requirements, policies and procedures

• Champion operational excellence by driving process improvements across the organization 

• With a focus on people, attract and retain talent to ensure the right skills are in place to deliver business growth and the desired customer experience

• Build a patient-safety culture that engages colleagues and ensure incidents and pertinent near-misses are handled effectively in an appropriate timeframe

• Accountable for the site P&L, play a crucial role in business forecasting, resource planning and tracking of business metrics

• Foster strong internal and external relationships to support teamwork and key strategic alliances

Leadership Qualifications:

• Motivate, inspire, build and retain highly effective teams

• Versatile learning and courageous decision making

• Candid, direct, and comfortable with complexity and ambiguity

• Effective operating in an evolving, complex, and dynamic environment, providing clear direction and instruction to direct reports, and continuously searching internally and externally for best practices and areas of improvement

• Effective communicator/influencer with senior leadership and clients

• Set ambitious and realistic targets, drive for results, and build accountability within the organization

• Drive to continuously improve operations by setting high standards

• Embrace change, innovation and initiate new and improved ways of operating

• Collaborate effectively with peers, stakeholders and partners across the enterprise to positively impact business results

What You’ll Bring:

• 5+ years of related leadership experience within a healthcare or manufacturing environment

• Track record in successfully leading multi-stakeholder projects

• Track record of delivering Continuous Improvement projects using Lean Six Sigma methodology

• Ability to align and lead the organization while upholding company values

• Experience building strong partner relationships while ensuring contracts and commitments are achieved

• Comfort leading a dynamic environment and managing multiple priorities in a regulated setting

• Availability to work varied hours based on the needs of the business