Service Excellence Manager – People

Department: ADT no Land Based Service
Reports To: Service Excellence Director
 

Join Us in Shaping the Future of Land Based Service!

Role Purpose:

Are you passionate about people and eager to make a significant impact? As the Service Excellence Manager – People, you will play a crucial role in crafting and leading the Land Based Service People plan and strategy. This is an exciting opportunity to drive growth, foster a culture of excellence, and ensure the success of our dynamic team.

Key Responsibilities:

• Innovative Training and Development: Design and implement a comprehensive training plan that empowers our engineers and managers. Your efforts will ensure alignment with cutting-edge technology, customer needs, and career advancement opportunities.

• Empowering Performance Leadership: Coach and support service delivery managers, enhancing communication and engagement across our field teams. Your leadership will drive performance improvements and foster a culture of excellence.

• Championing EHS Compliance: Lead the way in maintaining and enhancing our Environmental Health and Safety (EHS) standards. Your commitment will ensure 100% compliance and a safe working environment for all.

• Dynamic Recruitment and Onboarding: Spearhead the recruitment and seamless onboarding of service engineers across the UK & Ireland. Collaborate with our recruitment team to attract top talent and build a workforce for the future.

• Inspiring Employee Engagement: Develop and implement an engaging employee engagement plan. Partner with the National Network Coordinator (NNC) to create a workplace where everyone feels valued and motivated.

Key Measures of Success:

• Creation and maintenance of an up-to-date, effective skills matrix.

• Timely delivery of customer-specific training programs.

• Significant improvements in employee survey results, particularly in Growth, Strategy, and Engagement.

• High rates of talent retention and satisfaction.

• Enhanced performance and confidence among service delivery managers and their teams.

• 100% compliance with safety audits and training programs.

• Efficient recruitment processes and reduced time to fill vacancies.

What You Bring:

• Exceptional people management, leadership, coaching, and engagement skills.

• Adaptability to thrive in a fast-paced, dynamic environment.

• A solution-oriented mindset to tackle complex operational challenges.

• Proven ability to juggle multiple priorities and manage diverse tasks effectively.

• Outstanding facilitation, communication, and engagement capabilities at all levels.

• Strong ability to influence and challenge stakeholders constructively.

• Commercial acumen and a deep understanding of business operations.

Why Join Johnson Controls?

At Johnson Controls, we celebrate diversity and are committed to creating an inclusive environment where everyone feels welcomed and valued. As a Service Excellence Manager – People, you will have the chance to shape the future of our Land Based Service, drive positive change, and make a lasting impact. This is more than a job – it’s a chance to be part of a forward-thinking, innovative team that values your contributions and supports your growth.

Apply now to embark on an exciting journey with Johnson Controls and help us elevate our Land Based Service to new heights!