At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Responsible for providing exceptionally enjoyable and safe pool experience for resort guests commensurate with the demands and expectations of a four-star hotel.  Directs the provision of pool services, including towel issuance and inventory control. Maintains the cleanliness and physical appearance of pool area.

Essential Functions and Responsibilities

• Responsible for maintaining guest safety in all pool areas, ensuring professional and consistent adherence to all pool safety standards
• Supervises day-to-day operations
• Assists in evaluation of changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns.
• Assists in maintaining proper positioning, visibility and condition of all pool safety and rescue equipment
• Coordinates welcoming of all guest upon arrival at pool area and the immediate provision of towels
• Supervises the ongoing issuance and inventory or pool towels
• Supervises the provision of chilled towels and water spray bottles
• Supervises the provision of complimentary drinking water for pool guests
• Supervises the provision of misting service
• Supervises all guest pool activities
• Supervises set-up and tear down required for all poolside functions
• Supervises the provision of recreational items and equipment
• Supervises the cleaning, maintenance and placement of pool furniture
• Supervises the monitoring of guests leaving the pool area and the picking up of all dirty towels and garbage and the repositioning of chairs
• Turns in lost and found items throughout shift according to hotel procedures
• Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels.
• Attends all departmental meetings as scheduled
• Monitors timely logging and submittal to Security of all lost and found items
• Supervises all cabana operations

• Assist in preparing weekly schedules
• Conducts daily walk through of both Fitness Center and Kids Camp
• Coordinates and executes daily activities
• Training, spot check , coach all new Team Members to optimum performance
• Other duties as assigned

Supportive Functions and Responsibilities

• Reports to work as scheduled in proper uniform and in accordance with the company’s personal appearance standards
• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel department standards, policies and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area

Qualifications:

• Excellent guest service skills
• Excellent oral/written communication skills
• Ability to lift 40 lbs. and pull/push 100 lbs
• Able to work a flexible schedule, including weekends and holidays

Education: 

• High school degree

Experience: 

• Minimum one year Supervisory experience preferred

Licenses or Certificates: 

• CPR/First Aid certified preferred