This position is full time remote depending on candidate location within the US.

The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock’s Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills.

Is it possible to find a career you love with a global organization that supports your continued growth and success?

ABSOLUTELY!

Where you ask? Look no further than John Hancock!

Have you considered a career with us?

Here are a few reasons why you should apply:

• Unlimited opportunity for growth and development

• Leaders who are invested in your success

• A diverse and inclusive work environment

• Emphasis on employee recognition and community involvement

• A company who believes the best customer is a satisfied customer

Still interested? Passionate about your possibilities?

Consider joining our team as a Customer Service Representative within our continuously growing John Hancock Brokerage Services team.

• We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.

• We support the growth of our business through service excellence and a customer-focused approach.

• We pride ourselves on the ability to thrive in an environment of open communication, partnership and collaboration.

• We demonstrate our competitive advantage by leveraging our global scale, our global capabilities and our local market focus.

Who are we looking for?

• Keen Problem Solvers

• Team Players

• Self-Starters – who are comfortable taking initiative and owning situations

What do we need from you?

With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings. You will:

• Excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner

• Deliver trusted, professional, and reliable service to callers and ensure a quality customer experience

• Process customer requests in a timely manner with a positive attitude while maintaining quality control expectations

• Ability to think on your feet while owning customer issues from start to finish.

• Serve as Manulife / John Hancock Brokerage Services primary point of contact

• Possess the ability to work as part of a team as well as independently

What do we require from you?

• Exceptional technical capabilities, research skills and accountability

• Confidence in your ability to learn and apply information quickly

• Licensing, SIE, Series 6 or 7, and Series 63

What we offer:

• Competitive base salary and annual performance bonus

• Paid Training and Benefits starting on Day 1

• 2 weeks paid vacation plus additional time off including personal, sick and family care days

• Online learning programs driven to focus your career development at your own pace

• Career growth and leadership support to achieve your goals

Ready to take the next step?

Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD)

Once training has been completed, you must be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

USA, Massachusetts - Full Time RemoteRemote

Salary range is expected to be between

$37,575.00 USD - $62,625.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)