Principal Support Representative – Trax (FIS Payment Hub)

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

• Provide support and troubleshoot issues related to Trax (FIS Payment Hub)
• Continuous interaction with clients located globally across the APJ, EMEA, and US regions

About the team: 

At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments support to our client base.

What you will be doing:

The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions. You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems. Strong analytical skills are required to resolve issues of a technical and functional nature.

What you will need:

Knowledge / Experience

• Knowledge and understanding of financial operational and business processes.
• Experience in a Client Services Treasury or Payments role supporting clients on financial applications
• Experience working in Banking or Financial Institutions.

Skills

• Excellent interpersonal and communication skills.
• Good problem-solving skills and mindset
• Good debugging skills
• Should have 6 to 10 years of experience on L3 Production/Application support.
• Good Experience in AWS and payments processing through Inbound Request for Transfer (IRFT) which includes (MT101, MT103, MT202, MT940/MT950) Statement messages, Common group messages (MTn91, MTn92, MTn95, MTn96 and MTn99) in TRAX.
• Flexible with rotating shifts covering 24x7
• Basic Knowledge/experience working with Microsoft Windows Operating system and/or Linux
• Basic knowledge with JBoss/WildFly/JAVA/SQL (Not Mandatory)
• Basic knowledge about product support role
• Ability to build, maintain strong client relationships.
• Able to take the initiative and work independently or in a team.

Qualifications

• Bachelor’s degree in Computer Science and/or MBA Finance with technical experience

Competencies

• Fluent in English
• Attention to detail – track record of authoring high quality documentation.
• Self-starter but team mindset - work autonomously and as part of a global team
• Strong communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients