As an Operations Support Specialist, you will support short-term site needs at vacant or underperforming fulfillment center or warehouse locations. You will partner with fulfillment operations leaders and store operations counterparts to help deliver best-in-class performance across critical Key Performance Indicators (KPIs). Acting as a Supply Chain Process subject matter expert (SME), you will assist in implementing best practices and processes that cascade down from the region.

To be successful, the Operations Support Specialist must identify key opportunities to drive results and effectively support the implementation of suggestions for success. You will help implement Safelite's best practices and processes and continually surface new ideas and approaches to leadership.

Operational Execution and Standardization

• Support the development of action plans in partnership with site leadership to achieve and sustain critical business outcomes (i.e., Safety, engagement, productivity, Inventory management, customer experience, cost optimization, and product care) at selected sites.

• Execute best practices and assist with identifying opportunities for standardization within the site. Support process rollouts as needed and reinforce standard operating procedures (SOP) to ensure compliance.

• Track and report on key performance indicators (KPIs) to ensure operational goals are met.

Internal Collaboration and Communication

• Assist in communicating the strategy for the FC warehouse and support actions needed to drive results.

• Assist in communicating the strategy for the FC Warehouse and support the implementation of necessary actions. Provide feedback and suggestions to improve strategic initiatives

Customer Experience and Quality

• Ensure the quality of the product received is fit for purpose by conducting regular inspections and audits. Address any quality issues promptly and work with relevant teams to resolve them.

Health and Safety

• Ensure Federal, State, and Local regulations (e.g., OSHA, CDL, DOT, and MHE) are being followed in all fulfillment centers and fulfillment warehouses.

• Proactively identify risk behaviors and support coaching/training in conjunction with site leadership.

• Promote safety-first culture by leading by example and ensuring that all operations prioritize safety.

Education Qualifications

• High School Diploma Required

• Bachelor's Degree Business, Logistics, or Supply Chain Preferred

Experience Qualifications

• 1-3 years Supply Chain or relevant experience Required

• 1-3 years People leadership experience Required

• 1-3 years Supply Chain People Leadership experience Preferred

• 1-3 years Kaizen, 5S, Lean Six Sigma Preferred

• 1-3 years High Jump / Koerber experience Preferred

Skills and Abilities

• Ability to occasionally lift windshields, up to 35 pounds

• Travel up to 75%

• Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e., ability to wear safety glasses while working in the fulfillment center)

• Constantly operates a computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer.

• Frequent communication with customers, associates, vendors, and others. Must be able to exchange accurate information.

• Change Management – Communicates change and the reasons for change effectively.

• Support Recruitment efforts – Assist field leadership to recruit people needed for competitive advantages. Help balance the organization’s resources to meet short-term and long-term strategic goals and ensure the organization has operational bandwidth to meet goals including adequate MHE and capacity.

• Data Analysis-Utilize spreadsheets and reporting tools to identify and address underperformance in the fulfillment center. Navigate spreadsheets to adapt to changing needs and trends, providing insights and recommendations based on data analysis.

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